Manager, Treasury Shared Services

Responsibilities

• Lead daily treasury operations across customer fund flows, including refunds, returns, redemptions, investigations, and exception handling
• Act as the primary escalation point for operational incidents, coordinating resolution with internal teams and external banking partners
• Oversee and improve workflows related to banking interactions, such as trace requests, wire returns, payment investigations, and callbacks
• Monitor operational performance through dashboards and SLAs, ensuring visibility, timely resolution, and consistent execution
• Partner with Engineering and Product to enhance internal tools, automation, and AI-assisted workflows supporting treasury operations
• Identify opportunities to reduce manual work through automation, AI tooling, and process improvements, and drive adoption within the team
• Manage and develop a team of analysts, including performance management, prioritization, and coaching on complex operational cases
• What you'll bring to Circle:
• Core Requirements
• 7+ years of experience in treasury operations, payments, banking, fintech, or financial services
• Experience managing payment workflows such as wires, refunds, returns, reconciliations, and transaction investigations
• Experience leading or managing a team, including performance management and day-to-day oversight
• Strong experience handling operational escalations across multiple stakeholders, including banking partners and internal teams
• Proven ability to improve processes, documentation, and controls in a fast-paced environment
• Strong attention to detail and judgment when handling sensitive financial transactions
• Preferred Requirements
• Experience in fintech, digital assets, or regulated financial services environments
• Familiarity with global payment networks, correspondent banking, and cross-border flows
• Experience with operational tools such as JIRA, Confluence, dashboards, or banking platforms
• Exposure to automation, data tools, or AI-assisted workflows (e.g., SQL, Python, workflow automation, or AI tooling)
• This role is based in our Bangalore office and requires employees to work from the office on a regular basis.
• Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
• Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
• Should you require ac

Benefits

Additional Information

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: You will lead day-to-day operations for Circle's Treasury Shared Services function, ensuring the accurate, timely, and controlled execution of customer fund movements and banking-related workflows. This includes overseeing processes such as returns, redemptions, transaction investigations, and exception management, while maintaining strong operational discipline and risk controls. You will manage a team of analysts, serve as a key escalation point for operational issues, and partner cross-functionally with Banking, Engineering, Risk, Compliance, Finance, and Customer Support to resolve complex scenarios. This role is responsible for driving operational consistency, improving processes and tooling, and embedding automation and AI-assisted workflows to enhance efficiency, scalability, and operational quality across global operations.

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