Patient Services Clerk

About the role

The Patient Services Clerk (PSC) provides crucial administrative support and reception duties within a busy Emergency Department. You will use your excellent customer-service skills in handling patient enquires, via telephone and in person, in an efficient, courteous and helpful manner. A key component of the role is ensuring patient confidentiality is preserved at all times. Create patient records and complete all necessary information accurately and in line with current procedures Admit and discharge patients Maintain a high level of customer service and professional standards in answering and directing phone calls Take payments for overseas patients Liaise with patients, doctors, nurses and other members of multidisciplinary team Run reports and prepare Medical Records to be scanned The classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata) Your Contribution Previous experience in a similar position is required Strong attention to detail with the ability to multitask at all times Excellent customer service and communication skills Ability to problem solve and remain calm and polite under pressure A valid Nationally Coordinated Criminal History Check, or willing to obtain

Benefits

Additional Information

Job Description: Fitzroy location x2 Part time, permanent positions available Friendly and supportive team environment

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Company Intel

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