Sr Technical Program Manager II

Responsibilities

• Location: US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, Austin, Chicago, Charlotte, or Seattle metro areas)
• Travel: 30-40%
• Reports to: Senior Director
• Serve as an operational RMS expert embedded within the Productivity PSO team to support pre-sales and post-deployment needs.
• Act as a liaison between Sales, services, and Product to validate Statements of Work (SOW) and unique customer requirements, ensuring alignment with the current and future state of the RMS product roadmap.
• Serve as a critical escalation resource for post-deployment issues outside normal customer support for agencies without a Technical Account Manager (TAM).
• Increase team bandwidth and throughput by serving as a sustainment resource to address escalated customer challenges.
• Project-manage new customer requests for services such as a 3rd-party integration for deployed customers without TAMs.
• Measure and report out on customer satisfaction/sentiment on a quarterly basis for all your supported agencies.
• Continually educate your supported agencies with training and information about new features to support ongoing customer adoption.
• Routinely audit the health of your agencies' environments and configuration to continually improve their operational effectiveness.
• Collate and share the most impactful customer feedback across the agencies you support for the Product team's awareness and prioritization.
• What You Bring
• 5+ years of experience in program or project management, enablement, or related roles in a technical or SaaS environment.
• Proven experience developing and delivering training programs and customer education initiatives.
• Strong cross-functional collaboration skills, with demonstrated ability to influence and align teams.
• Excellent communication and presentation skills, including experience hosting webinars or training sessions.
• Proven ability to thrive in dynamic, evolving environments and to deliver results autonomously and collaboratively.

Requirements

• Experience with public safety or government technology deployments.
• Familiarity with complex enterprise software.
• Certification in Project Management (PMP, Agile, etc.) or Enablement (ATD, etc.) is a plus.
• Benefits that Benefit You
• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices
• Benefits listed herein may vary depending on the nature of your employment and the location where you work
• The Pay: Axon is a total compensation company, meaning compensation is made

Benefits

Additional Information

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

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