Sr. Manager, Support Readiness & Quality Insights
External
Samsara · US$118K–$190K/yrFull-timeRemoteToday
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About the role
Lead Support Readiness and Quality Intelligence for Global Customer Support. Build AI-native workflows, design onboarding/upskilling programs, run QA and model validation, translate insights into coaching and KPIs (AHT, CSAT, time-to-proficiency), and align learning and quality to business priorities while managing and developing multi-functional teams.
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