Learning Architect, Rest of World (RoW), Learning Design & Development (LDD), Global Operations Learning & Development (GOLD)

About the role

GOLD (Global Operations Learning & Development) is the parent organization within Amazon Operations that owns learning strategy and delivery globally. GOLD serves associates, leaders, and executives across Amazon's worldwide operations network.LDD (Learning Design & Development) is a centralized design team within GOLD. LDD is organized into three integrated pillars: Design & Architecture: Strategic design function owning end-to-end learner experience design, learning architecture, and solution consultation Content Operations & Quality: Production and governance engine managing the full content lifecycle, quality standards, and delivery Learning Innovation (AI & Analytics): Drives continuous improvement through AI work

Additional Information

The Learning Design & Development (LDD) team within Global Operations Learning & Development (GOLD) seeks an Learning Architect to serve as the dedicated strategic design partner for Amazon's Rest of World (RoW) Learning & Development function. This role is a strategic bridge between the central LDD organization and RoW regional teams, ensuring that RoW learning programs benefit from GOLD's evolving design standards, modern frameworks, and AI-enabled capabilities while maintaining the regional customization that RoW's unique talent pipeline requires.This is not a traditional Instructional Designer role. You will provide holistic portfolio oversight, design consultation, and future-forward strategic partnership to the RoW program team. You will ensure RoW stays connected to where the L&D function is going, not just where it is today. Key job responsibilities Strategic Alignment & Integration: - Drive closer integration between RoW and the central LDD team, ensuring RoW programs stay connected to GOLD standards, design processes, and quality frameworks - Identify opportunities where GOLD offerings can be adopted or adapted for RoW needs (the 70/30 standardization model), and where custom-built programs must remain - Champion adoption of LDD's evolving content architecture and AI-enabled design frameworks within the RoW portfolio - Serve as RoW's representative in LDD planning and governance processes Portfolio Oversight & Design Consultation: - Provide a comprehensive, holistic view of the RoW learning portfolio across all programs (Amazon Leadership, Behind the Smile, T3 Development/Stepping Up to Leadership, Upskilling) - Partner with RoW Product Managers on learning design evaluation, program architecture, and strategic design recommendations - Evaluate the design quality and strategic alignment of RoW programs, recommending improvements grounded in evidence and best practice - Support program evaluation methodology and measurement of learning effectiveness for RoW-specific initiatives Future-Forward L&D Partnership: - Help RoW stay ahead of where the L&D function is going rather than executing primarily tactical work - Identify emerging learning design approaches, AI-enabled workflows, and modern content strategies relevant to RoW's needs - Translate LDD innovation (AI content workflows, modular content architecture, quality automation) into actionable recommendations for RoW adoption - Provide thought leadership on how RoW's critical talent pipeline programs should evolve Coordination & Resource Direction: - Coordinate ringfenced development contractors who support RoW content builds - Translate design consultation into clear development briefs and quality expectations for contractor resources - Establish and maintain a working rhythm with the RoW program team for intake, design review, and delivery coordination A day in the life A Day in the LifeA typical week in this role might include: - Monday: Review the RoW program pipeline with the Product Manager team to identify upcoming design needs. Assess an intake request for a new regional leadership program and determine whether a GOLD-standard offering can be adapted or whether custom design is required. - Tuesday: Join a design consultation session with a RoW program manager who is evolving the Tier 3 Development pathway. Provide learning architecture recommendations, reference relevant GOLD frameworks, and draft a design brief for contractor development resources. - Wednesday: Participate in the central LDD governance meeting to stay connected to GOLD-wide design standards and share insights on RoW-specific challenges. Identify a new AI-enabled content workflow being piloted centrally that could accelerate RoW content localization. - Thursday: Conduct a design quality review of an existing RoW program, evaluating alignment with updated GOLD standards. Prepare a recommendation brief with specific improvement opportunities and a prioritized action plan. - Friday: Synthesize the week's portfolio activity into a status update for the LDD Design Manager. Draft a proposal for how an upcoming GOLD offering could be customized for the LATAM and APAC regions, outlining what stays standard and what requires regional adaptation.

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