IT Support Technician

Requirements

• Associate degree with a major in Computer Science or MIS, or equivalent work experience
• Minimum of 2+ years of experience in an IT Service Desk or Desktop Support role in a medium to large sized company to include but not limited to the following:
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Setting up and supporting remote users
• Customer service practices and oriented approach
• Diagnose issues, conduct root-cause analysis, and perform post-mortem evaluations
• MCP or A+ certification
• Experience working tickets in ServiceNow
• Familiarity with tax applications such as CCH Axcess, Caseware, and SurePrep
• Experience Supporting MacBooks and Jamf
• Willingness to travel/cover multiple offices
• Strong oral and written communication skills
• Excellent attention to detail
• Armanino has a robust offering of benefits, including:
• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements

Benefits

Additional Information

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work . We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don't check-out of life when you check-in at work. That's why we've created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. Job Responsibilities Respond to technical requests in person or electronically Diagnose and resolve issues related to hardware and software Install, configure, and troubleshoot Windows 11 laptops, network issues, mobile devices, and applications Maintains passwords, data integrity, and ensure file security within the desktop environment Advise user on appropriate action Follow standard service desk procedures Maintain strong documentation Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route incidents, problems, and requests and document resolutions Research questions using available information resources Stay current with system information, changes and updates Maintain conference room equipment Manage onsite inventory Maintain high level of customer service and communications in person and remote

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