RCM Account Manager (Behavioral Health)

Responsibilities

• Client Relationship Management:
• Serve as the primary point of contact for Behavioral Health clients, addressing inquiries and concerns proactively.
• Build and maintain strong relationships with healthcare providers and stakeholders.
• Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals.
• Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes.
• Utilize Salesforce as the primary CRM to manage accounts, track client engagement activities, maintain accurate customer data, and log client escalation
• Revenue Cycle Performance & Optimization:
• Assist with the onboarding of new clients by helping coordinate meetings, gathering and tracking documentation, and ensuring internal teams are aligned on next steps.
• Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections.
• Identify trends and implement solutions to optimize revenue collection and minimize delays.
• Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups.
• Address payer issues, reimbursement challenges, and operational bottlenecks.
• Operational & Financial Oversight:
• Develop and execute action plans to improve financial outcomes for clients.
• Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices.
• Provide detailed reporting and insights on revenue cycle health.
• Partner with leadership to refine workflows and enhance efficiency.
• Issue Resolution & Process Improvement:
• Investigate and resolve client issues related to claims, payments, or system inefficiencies.
• Work cross-functionally with internal teams to drive process improvements.
• Identify automation and technology enhancements to streamline operations.
• Qualifications & Skills:
• Experience: 5+ years in revenue cycle management, medical billing, or healthcare account management, supporting Behavioral Health providers (mental health and substance abuse).
• Education: Bachelor's degree in healthcare administration, Business, or equivalent years of professional experience.
• Technical Skills: Familiarity with RCM software (e.g., CollaborateMD), payer portals, and reporting tools. Demonstrated experience using a CRM platform (e.g., Salesforce) to manage customer relationships.
• Knowledge: Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes. Understanding of ASAM and LOCUS billing criteria is highly desirable.
• Soft Skills: Excellent communication, problem-solving, and customer service skills.
• Analytical Ability: Experience with financial reports, data analysis, and KPI tracking.
• People Oversight: 3+ years' experience in supervising staff and overseeing workflow functions.
• Ability to function well in a fast-paced and at times stressful environment.
• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
• Salary Range
• $70,000 - $90,000 USD
• All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates

Benefits

Additional Information

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. We are seeking a client-focused and results-driven Revenue Cycle Account Manager to serve as a key liaison between our organization and our most valued physician clients. This individual will be responsible for managing day-to-day client relationships, driving satisfaction and retention, and ensuring the successful delivery of Revenue Cycle Management (RCM) services. The ideal candidate is highly organized, proactive, and solution-oriented, with a strong understanding of the end-to-end revenue cycle. They excel at building trust, navigating complex client needs, and partnering cross-functionally to resolve issues and identify growth opportunities. A client-first mindset and strong communication skills are essential, along with a working knowledge of physician RCM best practices. This is a full-time, exempt position reporting to the Behavioral Health RCM Leadership Team.

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