Workplace Experience Ambassador

Responsibilities

• Reception: Greet and assist visitors, ensuring a professional and friendly first impression
• Manage calendars and scheduling for all conference rooms
• Oversee meeting and event coordination including services, setup, catering, and technology needs
• Manage the reception desk including answering and directing phone calls, handing inquiries and overseeing visitor check-in procedures
• Coordinate incoming and outgoing mail, packages and deliveries
• Oversee the maintenance and cleanliness of common areas, conference rooms and shared workspaces
• Manage office supplies, kitchen stock and other workplace amenities to ensure a comfortable and stocked environment
• Liaise with vendors, building management and service providers to maintain optimal office operations
• Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement
• Observes the company culture, employee behavior and the environment to identify experiential needs
• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement
• Support ad-hoc administrative and facilities tasks as needed
• Office staff support includes greeting guests, helping administrative staff with daily tasks, sending, and receiving packages and mail, coordinating lunches Business and personal errands for Executive staff on occasion.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of experience in hospitality, reception, office services, workplace experience, or a similar customer-facing role in a professional or corporate environment.
• Proficiency with Microsoft Office Suite and the ability to learn workplace technology systems.
• Strong verbal and written communication skills.
• Professional appearance and commitment to delivering exceptional customer service.
• Key Competencies
• Attention to detail : Ensure all work is delivered with meticulous attention to detail (particularly important for immediate service issues and executive requests).
• Organizational Skills : Manage time effectively to balance multiple tasks, stay hyper-organized, and succinctly prioritize Timely follow-ups are essential to the role.
• Communication : Be able to swiftly act and communicate the progress of tasks to the employee cohort, team, and Exhibit excellent interpersonal skills in every interaction.
• Efficiency : Streamline & continuously improve all processes to enhance the efficiency and effectiveness of the Operations
• Physical Requirements
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
• Ability to remain stationary or move throughout the office for extended periods.
• Ability to operate standard office equipment, including computers, phones, printers, and copiers.
• Ability to occasionally move materials and packages weighing up to 40 pounds, with or without assistance.
• Ability to bend, reach, and use carts or other equipment to transport supplies and packages.
• Travel
• Minimal to no travel required.
• Additional Information
• This job description is intended to describe the general nature and level of work performed and is not intend

Benefits

Additional Information

Workplace Experience Ambassador 📍 New York, New York, United States On-site The Workplace Experience Ambassador serves serves as initial point of contact for reception, hospitality and conference room services while ensuring a welcoming and well-organized workplace. The candidate is responsible for delivering exceptional employee and guest experience through engagement, proactive communication and high touch service. The ideal candidate is service-oriented, highly organized, and proactive, with the ability to anticipate needs, manage multiple priorities, and create exceptional experiences for every visitor and employee interaction.

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Company Intel

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