Utility Research Operations Manager
External
Civilgrid · CharlottePrepare for this interview
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About the role
We're hiring a Utility Research Operations Manager to help build and scale a high-performing operation focused on utility data research, agency outreach, and infrastructure intelligence. This role sits at the intersection of engineering, data, and operations . You'll be responsible for transforming a fast-growing, high-volume workflow into a structured, scalable system-owning how work gets done, how it improves over time, and how a growing team executes consistently.
Responsibilities
- Process Design & SOP Development
- Build, document, and continuously improve SOPs across core workflows:
- Utility research
- Agency outreach and follow-ups
- Data intake, validation, and tracking
- Identify inefficiencies and implement scalable solutions to improve speed, consistency, and quality
- Standardize workflows across team members and team leads
- Day-to-Day Operations
- Oversee daily execution of utility research and outreach workflows
- Partner with Team Leads to manage workload, priorities, and timelines
- Step in to troubleshoot and unblock complex or high-difficulty requests
- Ensure consistent, professional communication with external agencies
- Scaling & Systems
- Build operational frameworks to support team growth (10 → 15+ team members)
- Improve onboarding and training systems to accelerate new hire ramp time
- Partner on tooling and workflow improvements (internal tools, tracking systems, light automation)
- Help evolve how work is assigned, tracked, and completed at scale
- Identify trends and drive process improvements based on data
Requirements
- 2-5 years of experience in:
- Utility engineering, civil engineering, GIS, or a related field
- Familiarity with utility systems (water, sewer, stormwater, electric, gas, telecom) strongly preferred
- Experience working with municipalities, utilities, or public agencies is a plus
- Core Skills
- Strong operational mindset-you think in systems and processes
- Ability to create clear, scalable documentation (SOPs, workflows)
- Analytical and detail-oriented; comfortable using data to drive decisions
- Strong communication skills (internal and external)
- Comfortable working in a fast-paced, evolving environment
- Bonus
- Experience with GIS tools (ArcGIS, QGIS)
- Exposure to SQL, data workflows, or tools like Retool
- Experience in a startup or high-growth environment
- Prior experience improving or scaling operational processes
Benefits
Additional Information
Company Overview CivilGrid is a venture-backed SaaS construction tech company building the "Google Maps for the Underground." We're focused on disrupting a $4.7T U.S. infrastructure and construction market that is long overdue for innovation. CivilGrid aggregates public and proprietary utility, geotechnical, environmental, and jurisdictional data into a collaborative mapping platform used by engineers and developers to make early-stage decisions on real estate and infrastructure projects. By providing real-time access to critical data, we reduce project delays, improve decision-making, and lower risk. Our platform also enables better collaboration and long-term project insight across teams and organizations.
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