Senior Customer Architect

About the role

We are looking for an outstanding Senior Customer Architect to play a leading role in onboarding, enabling, and growing some of the world's most innovative enterprise customers. This is a highly technical senior client-facing role that sits at the intersection of solutions architecture, customer success, and AI-native product adoption. As a Senior Customer Architect at GrowthLoop, you will own the end-to-end technical relationship with a portfolio of enterprise customers - from kickoff through expansion - guiding them to deploy and maximize value from the GrowthLoop Compound Marketing Engine, including our AI features. If you're the kind of person who automates their own workflows before asking for help, who gets genuinely excited about agentic AI patterns, and who wants to work at the intersection of cutting-edge data infrastructure and real marketing outcomes - this role was written for you.

Responsibilities

• Customer Onboarding & Implementation
• Strategic Account Management
• AI-Powered Marketing Enablement
• Automation & Internal Tooling
• What We Look For
• Required Experience
• 3-5 years in a client-facing technical role: solutions architecture, implementation engineering, technical customer success, or marketing analytics.
• Strong proficiency in SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks).
• Demonstrated ability to lead complex, multi-stakeholder technical projects from kickoff through delivery.
• Experience with cloud infrastructure (GCP, AWS, or Azure) and data pipeline concepts (ETL/reverse ETL, event streaming, data modeling).
• Excellent communication skills - ability to translate technical complexity for both engineering and executive audiences.
• AI & Automation Skills
• Hands-on experience working with LLMs and AI tools (e.g., Claude, GPT-4, Gemini) for practical use cases: summarization, classification, structured output generation, or agent workflows.
• Ability to design and build prompt-b

Benefits

Additional Information

About GrowthLoop GrowthLoop is rebuilding how enterprise marketing teams operate - and this role is at the center of it. As a Customer Architect, you'll own a portfolio of strategic accounts, lead complex technical implementations, and use AI to help automate your workflows and drive value faster. The GrowthLoop Compound Marketing Engine drives compound growth by accelerating the marketing cycle, using Agentic AI powered by customers' enterprise cloud data. Our composable Customer Data Platform enables AI-driven audiences and journeys to be activated across marketing channels, streamlining execution and continuously analyzing performance data to make suggestions for campaign optimization. Hundreds of marketers at enterprises like Google, Costco, and Albertsons rely on GrowthLoop to grow faster with agentic AI, drive measurable campaign results, and maximize marketing ROI-compounding growth with every experiment, iteration, and campaign. How We Work Love Our Customer - We win when our customer wins. Make It So - We turn decisions into outcomes. Put We Over Me - We succeed together-or not at all. Be Human - Goodness and kindness compounds. Aim High - We're here for the long game-act like it.

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