Wellness Salon Receptionist
External
Shugar Aesthetics · The Paragon, SingaporeS$19K–S$36K/yrFull-timeUnknownToday
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Responsibilities
- Client Experience & Front-of-House
- Welcome walk-in clients warmly and professionally, in line with the premium brand standards of Shugar Prestige
- Introduce available services, packages, and ongoing promotions with confidence and clear product knowledge
- Manage smooth check-in and check-out experiences, including payment collection, receipt issuance, and package redemption
- Maintain the cleanliness, organisation, and presentation of the reception and lounge areas at all times
- Omnichannel Enquiry Management
- Act as the first point of contact across all digital channels, responding promptly and professionally to enquiries via WhatsApp, WeChat, Xiaohongshu (RedNote), Facebook, Instagram, TikTok, and Lemon8
- Follow up on inbound enquiries and convert them into confirmed appointments through attentive service and strong product knowledge
- Maintain a consistent, brand-aligned tone of communication across all customer touchpoints, both online and offline
- Appointment & System Administration
- Use BeauteSoft or WESS salon management systems to handle appointment scheduling, client records, billing, and package tracking
- Coordinate closely with the therapist team to optimise booking flow, minimise waiting time, and support seamless daily operations
- Ensure client profiles, service histories, and membership records are accurate and kept up to date
- Admin & Operational Support
- Prepare daily operational summaries, including appointment volume, sales records, and payment reconciliation
- Assist with general administrative duties such as filing, front desk inventory checks, and updating operational documents
- Work closely with the salon manager to highlight operational issues and maintain service standards
Requirements
- Minimum 1 year of experience in a customer-facing role within the beauty, wellness, retail, or hospitality industry
- Fresh graduates with strong communication skills, a positive attitude, and willingness to learn are welcome to apply
- Hands-on experience with BeauteSoft or WESS is highly preferred
- Comfortable handling a high volume of enquiries across social media and messaging platforms, including Xiaohongshu, WeChat, Instagram, Facebook, TikTok, Lemon8, and WhatsApp
- Able to communicate in English and Mandarin to serve both English- and Chinese-speaking clients
- Well-groomed, professional, and customer-oriented, with the confidence to represent a premium brand in an Orchard Road setting
- Willing to work retail hours, including weekends and public holidays
- (rest days will be scheduled on weekdays)
- Detail-oriented, organised, and able to remain calm under pressure while managing both front desk and digital enquiries
Benefits
Prime Location: Paragon Shopping Centre, Orchard Road(direct access to Somerset MRT and within walking distance of Orchard MRT)Compensation: Competitive basic salary with performance-based incentivesStaff Benefits: Employee privileges, including discounted and complimentary treatments at Shugar PrestigeCareer Growth: Structured on-the-job training and development opportunities within an established multi-brand beauty groupHow to ApplyPlease WhatsApp your updated resume to +65 9858 0286 or submit your application directly via JobsBank .Only shortlisted candidates will be contacted for an interview.
Additional Information
Front Desk Executive / Receptionist (Full-Time) Location: Paragon Shopping Centre, Orchard Road (Directly connected to Somerset MRT)
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