Senior Research Operations Data Manager, Research Support Services

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Position: Senior Research Operations Data Manager Department: Research Support Services Location: Boston, MA Schedule: 40 hours per week, Remote POSITION SUMMARY : The Senior Research Operations Data Manager partners with operational and research leadership across the Boston Medical Health System to develop high-quality operational and research data sets and reports using systems such as InfoEd, Infor, Velos, Monday.com, and other organizational data platforms. This role supports the data and reporting needs of teams across Research & Sponsored Programs, including Research, IT, Clinical Trial Office, Strategic Research Growth, Pre- and Post-Award functions, and departmental operations. This role is responsible for consulting with operational leaders to define and fulfill data requests, developing recurring reports, supporting data access throughout the grant lifecycle, assisting with development of the Grant Common Data Model, and standardizing data across multiple operational systems. The position also leads and participates in quality improvement and data optimization initiatives focused on improving reporting quality, operational efficiency, and decision-making across the research enterprise. In addition, the Senior Research Operations Data Manager develops innovative strategies to leverage operational data, collaborates with research leadership to improve the reliability and accuracy of operational processes, ensures projects are appropriately tracked and billed, and supports grant-related data processes across the Health System. This role is responsible for retrieving, managing, and presenting data in formats that support operational and strategic decision-making while maintaining compliance with hospital data policies and security requirements. JOB RESPONSIBILITIES: Collaborate with research leadership to identify available data resources and support effective use of operational and research reporting systems. Partner with operational leadership to understand data requirements and develop solutions that support business, operational, and research objectives. Develop and maintain expertise in operational systems and data sources, including InfoEd, Infor, Velos, Monday.com, and related reporting platforms. Translate data requirements into SQL queries and present data in formats that support effective analysis and decision-making by leadership and stakeholders. Create formal written documentation for dataset construction processes, including definitions and specifications for key data elements. Develop and maintain standard operating procedures (SOPs) to ensure data reliability, consistency, and compliance with organizational standards. Manage and enforce applicable data access restrictions, access controls, and data warehouse security policies to ensure compliance with hospital requirements. Develop and maintain data marts and related data structures to support operational, reporting, and research initiatives across the Health System. Maintain data logs and audit documentation while collaborating with research leadership to improve administrative and scientific reporting processes and identify innovative uses of operational data to support organizational initiatives. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Bachelor's degree and 5 years of relevant professional experience, or an equivalent combination of education and experience, are required. This includes: Minimum of 2 years of experience planning and implementing solutions in healthcare, technology, financial systems, or clinical systems environments, including conducting research using administrative datasets and SQL programming PREFERRED EDUCATION AND EXPERIENCE: Master's degree in applied biostatistics, applied math, computer science, computer/electrical engineering, systems improvement, or information science Experience with Microsoft Fabric or similar cloud-based analytics and reporting platforms. 1+ years of experience with InfoEd, Infor, Velos, and/or Monday.com KNOWLEDGE, SKILLS & ABILITIES (KSAs): Ability to manage and complete IT projects successfully and implement solutions within a dynamic, highly integrated organization. Strong interpersonal and communication skills with the ability to interface effectively with staff at all levels of the organization. Strong analytical, creative, critical thinking and problem-solving skills. Knowledge of healthcare, clinical, financial, or technology systems and related data environments. Proficiency in SQL programming and working with administrative datasets for research and reporting purposes. Ability to support process development, workflow improvement, and systems-level initiatives related to data use and governance. JOB BEN

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