Field Operations Manager, FSD

About the role

Assists in the field operations and support of security services contracts within the Federal Services Division (FSD) to obtain and maintain optimum efficiency, economy of operations, and maximization of profits. Current operations include providing Government contract security services throughout the United States and 4 U.S. territories. FPS Experience Preferred. Essential Duties and Responsibilities Assist in the planning, development, and implementation of FSD operational policies and goals in coordination with the senior FSD staff; Manages procurement processes and coordinates with vendors/suppliers to ensure cost-efficient material and resource allocation; Analyzes operations to ensure alignment with the technical proposal; Monitors field operations to ensure consistent alignment with the Statement of Work; Oversees the reconciliation of operational issues facing field managers and supervisors; Oversees logistics operations and monitors cost-saving opportunities; Interface with all supervisors to resolve Workforce Management System issues; Analyzes Collective Bargaining Agreements to support contract proposals and resolve operational discrepancies; Conducts market research and furnishes operational data to assist with proposal development; Manages, records, and reconciles Security Officer uniform and body armor inventories; Monitors and reviews compliance inspections on QA/QC deliverables; Manages ongoing audit and compliance activities, practices, and process improvements for Operations; Creates reports to identify trends and process efficiencies for Operations; Performs all other duties as assigned by the Director, Operations and Training, FSD, and Vice President of Operations and Training. Supervisory Responsibilities Assists in the management and supervision of supervisors who control the operations and activities of security officers servicing Government contracts. Competency: To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5): Analytical - Collects and researched data; Uses intuition and experience to complement data; designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data. Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures. Contributes to profits and revenue; Conserves organizational resources. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments. Strategic Thinking - develops strategies to achieve organizational goals; understands organization's strengths & weaknesses. Displays willingness to make decisions; exhibits sound and accurate judgment; Adapts strategy to changing conditions; supports and explains reasoning for decisions; makes timely decisions. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS). Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; makes oneself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans; sets goals and objectives; Organizes or schedules other people and their tasks. Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time o

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