Workplace Technology Strategy & Delivery Lead (Permanent - Banking)

Responsibilities

• Partner with the Head of End User Services to define and execute workplace technology strategies aligned with regional and global standards.
• Own the end-to-end EUS planning lifecycle, including demand management, budgeting, service roadmap development, portfolio governance, and resource planning.
• Act as the key liaison between business stakeholders and the IT EUS team, translating business requirements into practical technology solutions.
• Lead major workplace technology initiatives and transformation programs, ensuring effective governance, timely delivery, and optimal resource utilization.
• Drive continuous improvements to enhance user experience, collaboration, mobility, security, and service quality.
• Build strong relationships with regional and global stakeholders, including close collaboration with Head Office to ensure alignment with enterprise standards.
• Lead and develop a high-performing team while fostering a culture of collaboration, innovation, and service excellence.
• Establish KPIs and performance metrics to measure service effectiveness, business value, and operational efficiency.
• Ensure the stability, security, and compliance of end-user services in accordance with IT governance standards.
• Collaborate with cross-functional teams to drive technology adoption and support business growth across APAC.

Requirements

• Degree in Information Technology, Computer Science, Engineering, or a related discipline. Postgraduate qualifications are advantageous.
• Minimum 10 years of experience in IT Service Delivery, End User Services, or Workplace Technology within a multinational environment, preferably in financial services.
• Proven leadership experience managing teams and regional stakeholders.
• Strong knowledge of modern workplace technologies, including Microsoft 365, endpoint management, collaboration platforms, remote access solutions, and endpoint security.
• Experience leading large-scale IT projects, service improvements, and transformation initiatives.
• Strong strategic thinking, stakeholder management, and communication skills.
• Ability to align technology solutions with business objectives and deliver measurable outcomes.
• Professional certifications such as PMP, ITIL, CSM, or relevant Microsoft certifications will be an advantage.
• Able to thrive in a fast-paced environment with changing priorities.
• To apply, please visit www.gmprecruit.com and search for Job Reference: Y6566595
• To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com
• We regret that only shortlisted candidates will be notified.
• GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

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