Implementation Manager

About the role

We're looking for an experienced Technical Implementation Partner - Inpatient Capacity to join our Delivery team. In this role, you will leverage your expertise in end-to-end delivery of technical features and functions to ensure successful and timely enterprise-scale software deployments. You'll work cross-functionally with key leaders and users in the hospital including the executive sponsors, care coordinators, nurses, physicians, and IT Teams to shape solutions that deliver measurable value. This is a high-impact role that will influence our Inpatient Capacity solution, strengthen customer outcomes, and shape our company's growth trajectory.

Responsibilities

• Define and manage the timeline for enterprise-wide, multi-module deployments, with an initial focus on the Qventus Inpatient Capacity solution.
• Work with Data Integration Specialists, Clinical Operation Consultants, and Product Specialists throughout each deployment to identify and implement solutions that deliver client value.
• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
• Leverage deep functional Inpatient expertise to create and sustain buy-in from core users, executives, and care coordinators around workflows and tool adoption
• Provide technical project leadership to manage the full deployment lifecycle from internal project kickoff to go-live by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
• Build and manage relationships at multiple levels of client organizations, from frontline staff to C-suite stakeholders.
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
• Identify process improvement opportunities and create structured approaches to close gaps.
• Serve as the owner and accountable team member for assigned accounts/customers with limited oversight.
• Effectively lead complex engagements with matrixed teams (technical and operational).
• Articulate Qventus' value proposition and create value for customers by establishing clearly defined business outcomes.
• Leverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and tool adoption.
• Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.
• A passion for fixing our healthcare system.

Requirements

• 5+ years of experience in project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
• 5+ years professional experience working at a top healthcare consulting firm, digital health company, or health system.
• 5+ years working cross-functionally with multiple teams, both internally & externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
• Previous experience working with Epic integrations and build. Specifically certification in IP Orders, IP ClinDoc, Ambulatory or related modules/applications.
• Proven track record in applying strong quantitative and analytical skills in prior hospital systems (eg. EHR implementations) and project management with complex implementations in the provider-side health setting.
• Deep domain knowledge in Inpatient metrics, processes, challenges, and solutions; ability to engage in strategic/operational discussions with hospital leaders and surgeons
• Strong communicator with the ability to influence and collaborate across all levels.
• Hands-on experience and proficiency with tools such as data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.
• A systems thinker who balances big-picture vision with attention to detail.
• Passion for real-world impact and solving meaningful problems.
• Ability to travel up to 25%-50%
• Bonus Points For
• Experience with writing SQL queries (highly desired).
• Experience with HL7/FHIR integrations.
• Experience working with clinical and/or process consultants.
• PMP Certification.
• Compensation for this role is based on market data and takes into account a variety of fact

Benefits

Additional Information

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We're inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1

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