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Technical Support I

External
deluxe logoDeluxe · Fort Worth-tx-usa-2601 Meacham Blvd
Full-timeOn-site3w ago
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Requirements

  • HS/GED
  • Some experience with technical or customer service, or related support experience
  • Experienced with Microsoft Office Suite or related software
  • 2 years of experience with technical or customer service, or related support experience
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Professional and pleasant telephone manner
  • Ability to explain technical issues to technical and nontechnical employees and customers
  • Strong analytical and problem-solving skills
  • Proficient with or the ability to quickly learn an array of computer hardware and software
  • Additional Basic Qualifications:
  • Must be 18 years of age or older

Benefits

Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer:Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Health insuranceDental insuranceVision insuranceEquity / stock options

Additional Information

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction. Fields support calls from merchants by opening, notating, and completing trouble tickets. Consults with users to determine steps and procedures taken to identify and resolve the problem. Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Collaborates with other staff to research and resolve problems. Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.

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