Client Success Manager

About the role

Our Opportunity: As a Client Success Manager (CSM) at Fetch, you'll play a key role in growing and strengthening our most important client relationships-not just at the site level, but across entire ownership groups and management companies. This is a strategic, account-focused role built for a consultative partner who can think beyond individual communities and drive long-term value at scale. Your focus is on building trust across the account-connecting with decision-makers, surfacing business insights through strategic business reviews, and becoming the go-to partner they rely on to help solve operational challenges and elevate resident experience. Rather than managing isolated check-ins, you'll work to influence portfolio-level outcomes by identifying champions, navigating organizational structures, and proactively positioning Fetch for land-and-expand success. Your ability to build account-level reputation will open doors for deeper adoption, internal referrals, and scalable impact. At Fetch, we are always looking for awesome people to join our growing team. If you think you're the right fit for this position, apply today. We'd love to hear from you! Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

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