Contract Manager

About the role

We are looking for an experienced Void Manager to join our team in Birmingham. You will be responsible for leading the delivery of void property works, ensuring homes are turned around efficiently, safely and to a high standard ready for new tenants. This includes managing supervisors, operatives and subcontractors, overseeing void programmes and performance, driving turnaround times, ensuring quality standards are met and providing technical and operational leadership. You will work closely with internal teams and stakeholders to optimise processes, meet targets and continuously improve service delivery. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a high performing team that plays a key role in bringing properties back into use. We're looking for someone who is organised, proactive and focused on delivering high quality outcomes, driving performance and maintaining high levels of customer and client satisfaction.

Responsibilities

• Oversee delivery of void maintenance works across empty properties, ensuring efficient turnaround and readiness for new tenants
• Ensure all works are delivered safely, efficiently and to required quality standards
• Lead regular site visits and reviews to monitor progress, resolve issues and drive performance against void targets
• Manage supervisors, operatives and subcontractors, ensuring effective resource allocation to meet programme demands
• Oversee void schedules and priorities to minimise turnaround times and reduce property downtime
• Ensure full compliance with Health & Safety regulations, COSHH and company procedures across all void activities
• Implement quality assurance processes, ensuring inspections are completed and corrective actions are addressed promptly
• Provide leadership and direction to teams, supporting performance management, productivity and engagement
• Identify skills gaps and coordinate training and development to support service delivery
• Oversee adherence to HR policies including attendance, conduct and performance management
• Ensure effective management of company assets including vehicles, tools, PPE and materials
• Oversee material usage, procurement and cost control to support budget management and efficiency
• Monitor performance through system reporting, using data to drive improvements in turnaround, cost and quality
• Build and maintain strong relationships with clients, internal stakeholders, subcontractors and suppliers
• Lead on contract mobilisation, compliance audits and continuous service improvement initiatives
• Manage budgets, forecasting and cost control, identifying efficiencies and potential commercial gains
• Provide operational cover and leadership support during peak periods or absence across the wider team
• Ensure teams engage in toolbox talks, training sessions and company communications
• Promote company values and maintain a professional, customer focused service at all times
• Role Criteria:
• Previous experience in a Void Manager, Void Supervisor or similar management role within housing or property maintenance
• Proven track record of leading, monitoring and reporting on Health & Safety and compliance activities across multiple teams
• Extensive experience delivering void property programmes, driving turnaround times and performance
• Relevant qualification (City & Guilds or equivalent) in a trade discipline
• Full, valid UK driving licence
• Strong understanding of Health & Safety regulations, including COSHH and safe systems of work
• Good working knowledge of Schedule of Rates and cost management within void works
• Excellent interpersonal and communication skills, with the ability to engage effectively at all levels
• Strong leadership capability with experience managing supervisors and developing highperforming teams
• Customer and client-focused mindset with a commitment to service excellence and continuous improvement
• Commercial awareness with a results driven approach to performance, cost and quality
• Strong planning, organisational and programme management skills
• Confident decision making in a fast paced, target driven environment
• Ability to influence, negotiate and build relationships across internal teams, clients and stakeholders
• IT literate with confident oral and written communication skills
• Benefits we can offer you:
• 25 days annual leave plus bank holidays
• Annua

Benefits

Additional Information

Annual salary: up to £45,000.00 Voids Manager Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £45,000 + car allowance Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

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