Internals Only: Human Resources Shared Services Team Lead

About the role

The HR Shared Services Team Lead is responsible for ensuring efficient, accurate, and people-centred HR service delivery across key stages of the employee lifecycle. The role leads the delivery and continuous improvement of core HR operational services, helping ensure that processes, systems, and employee data are consistent, compliant, and user-friendly, while supporting a positive experience for employees, managers, and HR colleagues across the Alliance. What you will do: This role sits within the People and Culture function and leads the day-to-day delivery of HR shared services across agreed operational areas. It works closely with HR Business Partners, HR Advisors, managers, employees, specialist People colleagues, and external providers to ensure that HR operational support is delivered consistently, efficiently, and in line with organisational standards. Lead and coordinate the delivery of core HR operational services across agreed service areas, ensuring timely , accurate , and high-quality support for employees, managers, and HR stakeholders. Oversee HR administration across the employee lifecycle, including onboarding, employment changes, contracts, benefits administration, payroll inputs, employee records, and offboarding. Ensure payroll and benefits-related administration is accurate , complete, and submitted on time, with appropriate documentation , approvals, and escalation of issues where required . Act as an operational lead for HRIS-related administration, employee data quality, workflow execution, and digital process improvement within the team's remit. Oversee recruitment administration and employment documentation processes, ensuring vacancy administration, offer documentation, onboarding coordination, and employee records are well managed and compliant. Manage or oversee the handling of HR queries and operational cases, ensuring responsive, confidential, and professional support with appropriate escalation of complex or higher-risk matters. Identify and implement opportunities to simplify, standardise , automate, and improve HR service processes, controls, templates, and ways of working. Provide day-to-day leadership, work allocation, coaching, and quality oversight to the HR Assistant and HR Officer, building team capability and promoting service excellence. Ensure HR services are delivered in line with internal policies, audit and control requirements, data protection standards, and applicable employment-related regulations. Contribute to the ongoing development of War Child's HR service model, helping strengthen operational efficiency, employee experience, data integrity, and organisational resilience. ROLE-SPECIFIC OR CONTEXT RESPONSIBILITIES This role is specifically designated for the War Child Alliance Foundation in the Netherlands and supporting any Alliance Shared Services departments/units/employees hosted in other Fundraising member offices ( eg. UK, Germany, Sweden, USA), on an international staff contract and in country programmes. Supports the HRBP in managing sick leave administration as per compliance requirements Leading and coordinating multilocational / EOR HR processes and contract management Support any reporting and audit responsibilities as per donor compliance and certifications Co-lead with the Director of People and Culture on vendor management ( e.g. insurances, HRIS) Leads in onboarding and training for HR colleagues on HR systems/processes and any continuous improvement necessary Maintain s global process standards (Alliance Min imum Standards) and other related SOPs in line with internal policies, labour laws and compliance Supports the HRBP in employee relations case management administration Support in operational policy/SOP development and other related activities and projects KNOWLEDGE, SKILLS, EXPERIENCE Education Relevant qualification or equivalent professional experience in human resources, business administration, operations, or a related field is desirable. Experience Worked in HR services, HR operations, or a shared services environment Supported core HR administration processes across the employee lifecycle, such as payroll inputs, employee data, contracts, benefits, recruitment administration, and case management Used HR systems, workflows, or reporting tools to support service delivery, data quality, and process efficiency Coordinated operational processes with a high level of accuracy, organisation, and attention to detail Worked with employees, managers, colleagues, or external providers across different teams, cultures, or locations Contributed to process improvement, standardisation , or service quality initiatives Worked in an international, matrix, or multi-country organisation is desirable Languages Fluency in English is required for this role. Additional languages may be useful depending on stakeholder groups and organisational context, for example Arabic, Dari, French, Spanish, or Ukrainian (Technical) Knowledge Knowledge of HR operat

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