Delivery Coordinator

About the role

Role purpose/ summary: Key supporting values & behaviours for the role: We are looking for Subtitling Delivery Coordinators, energetic and skilled individuals who feel comfortable with working in the systems on 2 screens and many files, professionally communicating with other parties via e-mail, support team members when needed. - Agile delivery - Collaboration across boundaries - Understanding client needs - Inclusive communication KPIs / deliverables: - Timeliness of subtitling delivery - Accuracy and quality of subtitling - Client satisfaction - Workflow efficiency - Team collaboration - Compliance and adherence to specifications - Problem-solving and issue resolution Responsibilities: - Working as part of a team to ensure a timely and quality product through timely delivery of set task which include: - Update and maintain database and records for assignments - Collect files from vendors/resources, monitor vendors that are notoriously late - Perform quality check on the files, prepare deliverables and send to customer - Cooperate with GTS Support, Client Managers, Language Team and Finance Department Essential qualifications: - Train colleagues from the team in the workflow for their clients to have a holiday / illness back-up - Fluent English (written and spoken) is essential - Fluent Polish (written and spoken) is essential - Excellent attention to detail but fast - Ability to stay focused - Ability to work to tight deadlines and under pressure - Ability to quickly grasp complex subject matters and share their knowledge with colleagues - Ability to be a team player while able to work independently - Experience in working with databases and MS Excel

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Company Intel

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