TikTok Shop - Policy Education : Training and Localisation

Responsibilities

• Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
• Create user friendly external facing articles and documents from internal documents.
• Conduct training via physical training and online training. Create and maintain training material in ID Market languages.
• Translate English content into the market language and support business needs such as product education, training resources, internal communication, digital content, video subtitles.
• Update & align content with stakeholders and keep internal staff up to date with latest updates.
• Preparing reports summarising results of translation projects.
• Keep track and maintain the quality, consistency, and accuracy of the localised content in various formats and channels.

Requirements

• Proficient-level knowledge of ID market languages in both oral and written.
• Bachelor of Arts (majoring in language, linguistics, or other related fields) or related working experience in translation.
• Good communication & presentation skill.
• Co-operative & Friendly personality.
• Ability to multitask and manage multiple projects at once.
• Understanding online marketing or online platform is plus.
• Proficiency with Microsoft Office (Power Point, Excel).

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