Front Desk Agent
External
Accorhotel · Washington, DCPrepare for this interview
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Responsibilities
- Check-in/check-out process
- Cash and credit card handling
- Post all transactions; ensure that all bills are kept up to date and accurate.
- Assist guests both in person and on the phone.
- Take advance reservations, bookings and special requirements, where necessary.
- Able to deal with guest messages and enquires in an efficient manner.
- To ensure each guest receives a warm welcome upon arrival at the hotel.
- Ensuring guest reservations and profiles are correct
- Must be able to stand for long periods of time
- Must comply with all standard operating procedures and policies as well as service standards
- Other duties as assigned
Requirements
- Excellent written and verbal communication skills
- Must be detail-oriented
- A knack for problem solving
- Positive and team-oriented
- Passion for guest service
- Excellent interpersonal skills
- Highly organized, results-oriented, work well under pressure
- Must be able to work flexible schedules including weekends and holidays
- Previous Front Office experience preferred
- College/University degree in related discipline an asset
- Knowledge of Property Manager systems (Opera) an asset
- Must be legally authorized to work in the United States without sponsorship.
- Physical Requirements:
- Standing/sitting for long periods of time
- Ability to lift, carry, push, and pull up to 30 pounds
- All your information will be kept confidential according to EEO guidelines.
Benefits
Additional Information
If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury and is the ideal environment to foster your career. We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Front Desk Agent. Front Desk Agents are responsible for providing exceptional guest service in a friendly, welcoming and courteous manner.
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