Butler Supervisor

Benefits

Additional Information

. Has full awareness, manages, and supervises all tasks of his/her staff. - Directs work assignments of non-supervisory personnel. - Informs other operating departments of matters related to Butler operations. - Ensures all communication is carried clearly amongst the team. - Receives, records, and distributes various reports via the Opera system. - Receives, records, and always transmits guest requests and preferences accurately to the team. - Maintains and update administrative data's. - Maintains key control and track sheet. - Ensures that the pre-arrival preparation is under control and report them to Assist. Head Butler / Head Butler. - Ensures smooth handover of daily activities to next shift. - Appraise appearance, discipline, and efficiency of all staff under direct supervision. - Maintains working area and equipment in a proper state of cleanliness and repair. - Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests. - Handle guest complaints: delegates immediately and reports to Head Butler / Assistant Head Butler. - Meticulously follow consumptions of guest supplies. - Designates department trainer, proactively identifies training needs and schedules consistent trainings in multi-aspect that builds Butlers' confidence. - Monitors performances and provides timely feedback for improvements. - Intuitively anticipates through observation and interactions guests' needs and wants and orchestrates special occasions and celebrations. - Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requests. - Performs related duties and special projects assigned. - Ensures repeat guests are met and greeted by Butlers daily and profiles are updated. - Ensures long-staying, special attention, occasion celebrating guests are taken care of exclusively by Butlers, paying particular attention to their needs and requests. - Fully understands the responsibility of providing the promised service to be given, even it means running a pantry for the needed period / crunch times. - Fully understands that the Butler position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry. - Has an awareness of all positions in the Butler service dept. including their job functions. - Previous customer related experience an asset - Must possess outstanding guest services skills and sophisticated verbal and communication skills - Computer literate in Microsoft Window applications an asset - Strong interpersonal and problem solving abilities Highly responsible & reliable - Ability to work well under pressure in a fast paced environment - Ability to work cohesively with fellow colleagues as part of a team - Ability to focus attention on guest needs, remaining calm and courteous at all times

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Company Intel

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