Sr. Technical Trainer

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page .

Responsibilities

• LogicMonitor is seeking a Senior Technical Trainer to join our Global Product Training team in London. In this role, you will combine deep platform expertise with strong instructional skills to enable customers, partners, and internal teams to successfully adopt and scale the LogicMonitor platform.
• Here's a closer look at this key role:
• Deliver engaging technical training (instructor-led, virtual, and recorded) for customers, partners, and internal teams
• Facilitate hands-on labs, workshops, and scenario-based learning across foundational to advanced topics
• Clearly explain observability, monitoring, AIOps, cloud, integrations, and troubleshooting concepts to diverse technical audiences
• Maintain deep expertise in LogicMonitor platform capabilities, including deployment, configuration, alerting, dashboards, reporting, and integrations
• Translate product updates and field feedback into high-quality training content and lab experiences
• Design and maintain training materials including presentations, guides, labs, videos, and assessments
• Build scalable, application-based lab environments that reflect real-world customer scenarios
• Manage training operations through LMS platforms (e.g., Skilljar), including session setup and learner management
• Partner with Product, Engineering, Customer Success, Support, and other teams to ensure training accuracy and readiness
• Mentor and coach trainers on facilitation skills, technical depth, and learner engagement
• Measure and improve training effectiveness using feedback, assessments, and performance data
• Travel (25-50%) for customer training, workshops, and enablement events

Requirements

• Bachelor's degree in Computer Science, IT, Education, or related field (or equivalent experience)
• 4+ years in technical training, enablement, customer education, or related roles
• Strong understanding of IT infrastructure, monitoring, observability, and cloud technologies
• Experience delivering instructor-led, virtual, and recorded technical training
• Ability to simplify complex technical concepts for varied audiences
• Experience facilitating hands-on labs and technical workshops
• Strong communication, presentation, and stakeholder management skills
• Based in or near London, with ability to travel
• Click here to read our International Applicant Privacy Notice.
• LogicMonitor is an Equal Opportunity Employer
• At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
• For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don

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