Application Support Manager (Support Engineering, L2/L3) @ EcoVadis
External
Ecovadis · Warszawa, Mazowieckiezł276K–zł300K/yrFull-timeOn-site4d ago
ObservabilityRouting
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About the role
Essential 8 years of experience in Support Engineering / Application Support / SaaS Operations (complex web APIs), with 3 years of leading support and driving performance across distributed, multi-cultural teams. Must-have: Proven experience designing and implementing L1-L4 support operating models, including standardized triage/routing, escalation paths, and measurable improvements in observability/monitoring (alerts, detection coverage, runbooks). Strong track record improving operational KP...
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