Sr. Product Manager

Responsibilities

• Product Strategy & Execution
• Define and execute product strategy for AI-powered ordering, engagement, and operational tools
• Own the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands On
• Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutions
• Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
• AI / Agentic AI Product Development
• Identify and deliver AI-driven product opportunities, including:
• Personalization and recommendation engines
• Predictive ordering and dynamic upsell
• Intelligent customer engagement (chat, voice, and digital assistants)
• Design and implement Agentic AI workflows (autonomous systems that can make decisions and take actions across the platform)
• Leverage LLMs (Large Language Models) to enhance customer interactions and internal tools
• Partner with Data/AI teams to define model requirements, evaluation frameworks, and performance metrics
• Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
• Customer & Business Impact
• Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
• Define and track AI product KPIs (model accuracy, latency, engagement, automation rates, etc.)
• Act as the voice of the customer while balancing technical feasibility and business priorities
• Cross-Functional Leadership
• Lead prioritization across stakeholders and align teams on roadmap and execution
• Communicate product vision, progress, and outcomes to executive leadership
• Foster a culture of innovation, experimentation, and continuous improvement
• About You
• Core Product Experience
• 5+ years of experience as a Product Manager/Product Owner in a fast-paced SaaS or technology environment
• Proven track record of delivering end-to-end products from concept to launch
• Strong experience with eCommerce, transactional systems, or high-scale consumer platforms, Restaurant Platforms
• Deep understanding of Agile/Scrum methodologies and product development best practices
• AI & Technical Acumen
• Experience building or working with AI/ML-powered products (recommendation systems, NLP, predictive analytics, etc.)
• Familiarity with Agentic AI concepts and autonomous workflow design
• Understanding of LLMs (e.g., OpenAI, Anthropic) and their application in real-world products
• Ability to collaborate effectively with Engineering and Data Science teams on technical solutions
• Strong grasp of APIs, data flows, system integrations, and cloud-based architectures
• Product Mindset
• Customer-obsessed with a focus on delivering high-quality, impactful experiences
• Strong analytical and problem-solving skills with a data-driven approach to decision-making
• Ability to balance strategy and execution in a dynamic, fast-moving environment
• Excellent communication skills with the ability to influence at all levels of the organization

Requirements

• Experience with AI copilots or autonomous agents in production environments
• Exposure to voice AI, conversational commerce, or digital assistants
• Familiarity with vector databases, embeddings, or semantic search
• Background in restaurant technology, digital ordering, or POS-integrated platforms
• Why Join Tillster
• Be at the forefront of AI transformation in digital

Benefits

Additional Information

Sr. Product Manager - AI & Intelligent Ordering Platforms About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions - for mobile, tablet, online, kiosk, call center, and more - creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution - to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers. The Role: Product Leader for AI-Driven Experiences We are seeking a Sr. Product Manager to lead the evolution of our platform into an AI-enabled, intelligent ordering ecosystem. This role will drive the integration of machine learning, large language models, and Agentic AI systems into our core products-unlocking new levels of personalization, automation, and operational efficiency. You will operate at the intersection of product strategy, data, and engineering, owning high-impact initiatives that directly influence customer experience and business outcomes across global restaurant brands.

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