Support Engineer (Times HR System)
External
Viondata Partners · Goldhill Plaza, SingaporeS$60K–S$78K/yrFull-timeUnknownToday
Information Technology
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
We are seeking a Support Engineer to provide frontline technical support for a prestigious educational institution using Times HR Software. You will be the first point of contact for user inquiries, troubleshoot issues, and ensure timely resolution of service requests.
Responsibilities
- Frontline Support: Provide primary support via telephone and email during business hours. Respond promptly to support requests and manage them according to SLAs.
- Incident Management: Triage incoming issues, log all incidents in the ticketing system, and escalate complex issues to the Senior Support Specialist. Provide timely status updates to users.
- System & User Management: Assist users with standard system features and configurations. Perform routine system updates, patches, and administrative tasks. Manage user accounts and permissions.
- Documentation: Create and maintain clear documentation of known issues and solutions.
- On-Site Support: Provide on-site support at the client's location when telephone and remote diagnosis are insufficient.
- Job Requirements
- Experience: 2-4 years of experience in software support or IT helpdesk roles. Experience supporting HR/Payroll applications is a strong advantage.
- Qualifications: Diploma or Degree in Computer Science, Information Technology, or a related field.
Requirements
- Experience with Windows OS, MS Office Suite, and support ticketing systems (e.g., Zendesk, Jira Service Management).
- Familiarity with payroll/HR applications is an advantage.
- Basic understanding of networks and database concepts is beneficial.
- Strong written and verbal communication skills in English.
- Patient, helpful personality with excellent customer service orientation.
- Independent and resourceful in problem-solving.
Benefits
Competitive salary commensurate with experience.Opportunity to work on a high-profile government-sector project.A supportive and collaborative team environment.Potential for contract renewal beyond the initial 2-year term.
Additional Information
Job Title: Support Engineer (Times HR System) Employment Type: Full-time, Contract (2 years, renewable for 1 year) Salary Range: SGD 5,000 - 6,500 per month Location: Singapore (On-site as required)
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at VIONDATA PARTNERS PTE. LTD.? Share your experience