Senior Solutions Architect

Responsibilities

• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements
• Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
• Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
• Partner closely with Talkdesk's product, implementation and sales teams to identify issues, close gaps and continuously improve SOWs and the SOW process
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
• Partner with sales, product, and engineering to help prioritize products and features based on client needs
• Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client's goals align with Talkdesk's product offering and implementation methodology.
• Help build out department methodology and tools to improve quality and efficiency
• Leverage strong technical acumen to identify process improvements and technical solutions

Requirements

• 3-5 years of experience in Professional Services or Consulting, or 5+ years of IT project management experience in a SaaS environment
• Experience in CCaaS and UCaaS solutions
• Software implementation or coding experience is a plus
• Familiarity with creating and managing Web Services (REST/SOAP/WSDL)
• Strong consulting mindset with the ability to communicate technical concepts to stakeholders of varying backgrounds and skill levels
• Passion for problem-solving and a demonstrated ability to understand evolving technologies
• Excellent verbal and written communication skills, with strong attention to detail
• Mature demeanor, positive attitude, and ability to handle client interactions with discretion and professionalism
• Ability to work cross-functionally in a fast-paced environment
• Experience with Salesforce or other CRM systems is preferred
• Fluency in English is required; additional European languages are a plus
• Work Environment and Physical Requirements:
• Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

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