ServiceNow Developer - Technology and Operations Associate
External
Blackrock · Bangalore, IndiaFull-timeOn-site3w ago
AgileComplianceIncident ResponseInformation SecurityJavaScriptPerformance Optimization
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About the role
We are seeking an experienced ServiceNow Developer with 4+ years of hands-on experience on the ServiceNow platform, and strong expertise in Security Incident Response (SIR) and Risk & Compliance (GRC) module. The successful candidate will be responsible for designing, developing, customizing, and supporting ServiceNow solutions with a primary focus on cyber security operations, risk management, and compliance workflows. This role is part of the Cyber Operations function and will work closely with Information Security, Risk & Compliance stakeholders.
Responsibilities
- Design, develop, configure, and support ServiceNow Security Incident Response (SIR) modules, including: End-to-end security incident lifecycle management
- Observables, indicators, and response tasks
- Playbooks and automated response workflows
- Integrations with SIEM and security tools (e.g., Splunk, email ingestion, REST-based sources)
- Configure and customize Risk & Compliance (GRC) modules, including: Risk statements, risk assessments, controls, and issues
- Automated workflows, notifications, and approval processes
- Risk scoring models, indicators, dashboards, and reporting
- Develop and maintain core ServiceNow platform components, such as: Business Rules, Client Scripts, UI Policies, UI Actions
- Script Includes, Access Control Lists (ACLs), and Scheduled Jobs
- Record Producers and custom tables, including scoped applications where required
- Implement and maintain role-based access control (RBAC) and follow security best practices, particularly for sensitive SIR and GRC data.
- Build, support, and maintain integrations using REST/SOAP APIs, MID Server, inbound email actions, and data imports.
- Troubleshoot production issues, perform root cause analysis, and provide support for SIR and GRC-related incidents and enhancements.
- Adhere to ServiceNow development best practices, including: Update sets and/or source control usage
- Code quality, performance optimization, and reusability
- Instance promotion, release management, and deployment standards
- Collaborate with InfoSec, Risk, Compliance, and business stakeholders to gather requirements and translate them into scalable technical solutions.
- What the Ideal Candidate Looks Like
- 4+ years of ServiceNow development experience
- Strong hands-on experience with: Security Incident Response (SIR)
- Risk & Compliance (GRC) modules
- Proficient in JavaScript and ServiceNow scripting APIs (GlideRecord, GlideAjax, etc.)
- Solid experience with: Flow Designer and/or legacy Workflows
- ServiceNow security model and ACLs
- ServiceNow data model and scoped applications
- Experience with integration using REST/SOAP APIs and inbound/outbound data handling
- Strong troubleshooting and debugging skills in complex ServiceNow environments
- Exposure to SIEM or security tool integrations
- Familiarity with Agile / Scrum delivery models
- Good to have: ServiceNow certifications such as CIS-SIR and/or CIS-RC
Benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Our hybrid work modelAbout BlackRockThis mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrockBlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age,
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