Desktop Support Engineer (Ref 26252)

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Installation, re-installation, troubleshooting and reconfiguration of the standard processor, including but not limited to Intel, AMD, MAC based desktops, notebooks, printers, iPads, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
• Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer's users.
• Perform data removal from hard disk by following Customer's Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
• Manage 3rd party vendors - liaison for queries, escalation, problem determination and resolution, and MAC - move, add and change
• Provide MAC support (move, add and changes) for IT infrastructure services.
• Provide desktop software support to configure / troubleshoot Microsoft Office suite / in house application
• Provide desktop support for BCP and BCP exercises.
• Printer Maintenance (Comprehensive includes Maintenance Kit)

Requirements

• Min 2.5 years of experience in administration and support of Desktop support.
• Good communication skills.
• Experience with End-users computing environment and desktop support workflow.
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
• Licence no: 12C6060

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Company Intel

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