Service Delivery Manager - (Mortgage Platform)

Responsibilities

• Drive end‑to‑end service delivery for the UFSS platform, ensuring uptime, performance, contract, and SLA compliance
• Manage the team to effectively respond and action all incident, problem, and change management with a focus on rapid recovery and root‑cause elimination
• Manage Service Delivery change work as agreed with your assigned clients
• Act as the primary Service Delivery interface for senior banking stakeholders, providing proactive communication and clear reporting which is delivered to published timeframes
• Support, and where appropriate, lead project activities within your assigned clients
• Coordinate across internal teams and vendors to maintain service quality and deliver continuous improvement
• Ensure all operations meet appropriate banking regulatory, audit, and security standards.
• Ensure all services are operating within the confines of the contractual requirements
• #LI-MD1
• You will be successful in this role if you have:
• BA/BS degree and typically 6-8 years' relevant experience OR equivalent combination of education and experience

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Company Intel

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