Business Analyst

Responsibilities

• Analyze large datasets to identify trends, performance gaps, and opportunities for process optimization.
• Conduct root cause analyses and collaborate with stakeholders to develop effective solutions.
• Design and refine scalable business processes using data insights and best practices.
• Develop and maintain dashboards and reports that deliver actionable insights across the organization.
• Lead and facilitate process mapping, value stream mapping, and problem-solving workshops.
• Define and track KPIs aligned with operational, tactical, and strategic goals.
• Integrate new analytical tools and methodologies into business processes and ensure adoption.
• Facilitate cross-functional meetings to gather requirements, assess risks, and implement solutions.
• Monitor project progress, manage risks, and communicate updates to stakeholders.
• Continuously evaluate and adjust optimization strategies based on performance metrics and feedback.
• Coach and train team members on analytical tools, methodologies, and process improvement techniques.

Requirements

• Education : High school diploma or GED required; bachelor's degree in business, Finance, or a related field preferred.
• 4-10 years of relevant experience required.
• 5+ years of experience in business process analysis strongly preferred. Skills & Knowledge:
• Strong background in process analysis, lifecycle methodologies, and process improvement techniques.
• Advanced knowledge of Lean Six Sigma or similar methodologies.
• Experience developing governance documentation (e.g., policies, charters, project plans).
• Proficiency in project management and process auditing.
• Ability to conduct time studies and standardize processes.
• Familiarity with loan servicing functions such as loss mitigation, foreclosure, and bankruptcy is preferred.
• Strong communication, organizational, and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office; experience with MSP, Black Knight/LPS, and Sagent preferred.
• Why Selene?

Benefits

Additional Information

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! The Business Analyst is responsible for driving operational efficiency and strategic decision-making through data-driven insights and process optimization. This role leads the development and implementation of process analytics, key performance indicators (KPIs), and business process management methodologies. Acting as a central liaison between operations, project management, technology services, architecture, and data teams, the Business Analyst applies a blend of business acumen and analytical expertise to define, measure, analyze, improve, and control business processes (DMAIC). This position plays a critical role in managing change and fostering a culture of continuous improvement across the organization.

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