HR Partner, Human Resources, RSR

About the role

Rural, Super Rural (RSR) executes delivery of packages in rural communities across North America. As part of the larger Last Mile organization, this business enhances the customer experience in communities where Amazon's fulfilment centers and larger delivery organizations haven't been able to serve at a comparable speed. As we grow stronger as Amazon's emerging business in new locations throughout the US, our team is seeking multi-site HR leaders (known as People, Experience and Technology) that drive, based on role leveling, strategic and tactical leadership direction; providing internal customer support, and driving HR functional excellence across their assigned locations. RSR PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future. This role will support RSRs Great Lakes region, includin

Additional Information

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence. As an HR Partner on the (RSR) PXT team, you will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. With a visible presence across site operations, you'll foster team culture, support engagement, and coach leaders on PXT practices. You'll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority. Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer-centric approach. You'll learn to use data-driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth. You will be expected to work onsite at an Amazon facility. Key job responsibilities - Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported. - Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions. - Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism. - Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience. - Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations. - Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness. - Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions. - Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and escalate opportunities to improve tool usability or adoption. A day in the life A day in the life Your day will be a dynamic blend of strategic thinking and data-driven decision-making. You'll focus on driving organizational effectiveness and employee engagement, leveraging advanced analytics and AI-enabled tools to identify trends, anticipate business needs, and develop solutions that enhance workplace experience and deliver measurable results. From coaching leadership teams on workforce and talent management to driving HR process excellence, you'll collaborate with business leaders to develop forward-looking strategies focused on operational objectives and team effectiveness. You'll build strong partnerships across all levels of the organization while contributing to meaningful workplace improvements. Success in this role comes from your ability to navigate organizational dynamics, lead change initiatives, and make high-judgment decisions in ambiguous situations. Through a combination of business acumen, data-driven insights, and strategic partnerships, you'll help create a workplace culture where employees feel valued and empowered, while driving long-term organizational success and adaptability in a rapidly evolving business landscape.

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