Field Service Technician

About the role

Job Description: Employer: The Heil Co. (dba 3rd Eye) Job Title: Field Service Technician Job Code: [REQ 12997] Job Location: 106 45th Street NE, Fort Payne, AL 35967 Job Type: Full Time Rate of Pay: $87,945/year Duties: Receive customer inquiries regarding all company products and resolve customer problems, including trouble-shooting assistance via telephone and ability to repair Environmental Solutions Group products in the field. Repair machine through modems online with PC and send programs to customers and communicate through e-mail. Revise and modify engineering designs in the field to include PLC/controller programming hydraulic and electrical circuits for more efficient operation of Environmental Solutions Group products. Inspect products at various stages of production process to determine and maintain quality and reliability of products, and work in plant departments to learn new products. Complete periodic reports, including evaluating data collecting and writing summaries to validate or show deviations from quality standards, and present pertinent information from field start-ups in writing or verbally. Verify accounting reports for all accounts associated with the Service Department. Drive company and personal vehicles and use airlines for field service visits, including assisting customers with installations, training, and troubleshooting. Domestic (U.S.) and international travel is required up to 25% to attend training sessions, workshops and seminars. Requirements: Position requires a Bachelor's degree in Mechanical Engineering or a related field and one (1) year of experience in the job offered or in a Field Service Technician-related occupation. Alternatively, employer will accept no degree and three (3) years of experience in the job offered or in a Field Service Technician-related occupation. Position requires the following skills: Demonstrable experience troubleshooting and repairing mechanical, electrical, and hydraulic equipment; Demonstrable experience with program ECUs and document service reports; Demonstrable experience testing hydraulic cylinders, pumps, valves, and prototype systems, and operating specialized test equipment and recorded performance data; Demonstrable experience using mobile devices, software, and digital documentation including MACK Software (Tech Tool), PACCAR (DAVIE4), Cummins (Insite), CAN Trace (PCAN-View), and IFM (Maintenance); Demonstrable experience using Visual and Measurement Tools; Demonstrable experience with Electrical and Power Diagnostics tools (Clamp meter, multimeter, Welding ammeters voltmeters and Power analyzer); Demonstrable experience with Gas Troubleshooting Tools (Flowmeter, gas analyzer, Leak detection spray, and Regulator testing tools); Demonstrable experience with Visual and Dimensional Inspection Tools (Tape measure, Body tram gauge, Plumb bobs & string lines, Straight edges / angle finders, Laser measurement tools, and Digital calipers). Domestic (U.S.) and international travel is required up to 25% to attend training sessions, workshops and seminars. CONTACT: : To apply: Send email resume to esgrecruiting @terex.com . Please refer to job [REQ 12997]. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehicles-including fire, ambulance, and recreational vehicles-alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders. For more information, please visit www.terex.com . Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving fo

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