Golf Services Supervisor

About the role

Support sales plans, promotions and team incentives Work with marketing to keep all golf promotions up to date Understand departmental budgets and revenue targets Report on all golf‑related revenues Take a commercial approach to daily operations to help drive income Look for ways to improve service and introduce new ideas Ensure all Golf Services follow SOPs and brand standards Help maintain and improve guest satisfaction scores Lead by example in delivering an exceptional guest journey Support colleagues and promote a positive team culture Train and guide junior team members Contribute to team development and succession planning Monitor business levels to ensure smooth daily operations Work closely with other departments to maximise performance Maintain cleanliness in all front and back‑of‑house golf areas Attend weekly Resort Operations Meetings when possible 1-2 years of experience in golf operations or guest‑facing leisure services within a luxury resort or premium hospitality setting (preferred) Strong communication and customer‑service skills Good organisational and leadership abilities Basic IT proficiency (PMS, booking systems, Microsoft Office) Ability to work outdoors and manage the physical demands of the role Knowledge of golf etiquette, products and services (preferred) First Aid certification (preferred) What is in it for you? Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included) 20% off food and beverage in on-site restaurants Colleague restaurant Being part of The Mere Team - our culture is unique! You will benefit from training and development opportunities Competitive salary and benefits including pension 28 days of holiday including public holidays 1-5 days service award based on length of service Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide And last but not least you will get to work with a team of EXTRAORDINARY people

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