Field Service Engineer

About the role

The Field Engineer is responsible for the service activity on products supplied by Baxter/Hillrom in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety). Key Accountabilities - Install, service, repair and maintain products, distributed by Baxter/Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework. - Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units). - Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day). - Responsible for maintaining and documenting the assigned calibration equipment - Provide technical support for in-bound calls from customer & patients, document the job on the system and undertake the relevant actions. - Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development. - Identify opportunities for new business or business growth for products & services, and escalate to the relevant stakeholders (e.g. account managers, Inside Sales). - Review KPIs regularly and adapt the working practices to ensure service level is maximised Additional Accountabilities As the trained and assigned Subject Matter Expert (SME) in the device/technology, you will be required to: - Co-ordinate and disseminate technical updates and bulletins - Be the technical expert and support for customers, account managers and engineers. This includes being the technical escalation point for the designated product group - Escalate and communicate updates to the monthly SME calls - Represent UKI interests in EMEA/Global technical community - Provide technical input into contracts & tender submissions Essential Criteria

Requirements

• Degree, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
• Strong attention to detail
• Strong verbal and written communication skills
• Good organisation and prioritisation skills
• Good proficiency in Microsoft Office (including Outlook, Excel)
• Good technical problem solving skills
• Basic level of commercial awareness would be advantageous
• Good administration skills
• In-depth level of practical experience (e.g. circa 5 years of proven experience as a minimum) in the relevant technical/engineering discipline with measured KPIs
• Demonstrable experience in meeting business critical timeframes and deadlines
• Successful experience in maintaining continuous professional development
• Successful experience in managing and engaging with customers
• Knowledge
• Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
• Job Requirements
• Participating in 24 hr on-call (where required)
• Lone-working
• Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis
• Full UK/Ireland driving licence
• Equal Employment Opportunity
• Reasonable Accommodations
• Recruitment Fraud Notice
• Baxter has discovered incidents of employment scams, where fraudulent parties pose as

Benefits

Additional Information

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride.

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