Operations Manager - Care Services

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Location: Geisinger South Wilkes-Barre (GSWB) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: Yes Job Summary: Here at Geisinger we strive to be the best in all we do. As a nationally recognized leader in healthcare, we continuously work to deliver excellent care and to excel across our organization. With a commitment to quality, safety and excellence, we're guided by our priorities to ensure a leading standard of care. As an Operations Manager in Care Services, you'll make a meaningful impact, helping to ensure patients receive the right care, at the right time, in the right place, with the support to succeed in your role. Job Duties: You'll provide direction and operational leadership to Care Management for assigned clinical areas. You'll lead daily care management operations including clinical practice, budget accountability, regulatory and compliance outcome accountability. Your home base will be Geisinger South Wilkes-Barre (GSWB) primarily and have some responsibility at Geisinger Wyoming Valley (GWV) . Requirements: At least three (3) years of supervisory/managerial experience required. At least three (3) years of clinical experience is required. Bachelor's Degree is required. Preferred experience: BSN or MSW is preferred. Prior C ase Management or Care Coordination experience is highly preferred. RN Case Management or Social Work experience in a hospital or clinical setting is preferred. Typical day is 8:00 AM to 4:30 PM - and after-hour manager support is required About the team/Clinical Make-up : Our Geisinger Community Medical Center Care Coordination team is comprised of Registered Nurses, Social Workers, Case Workers and Care Management Assistants Making Better Health Easy: Our team utilizes their critical thinking skills to produce positive outcomes for our patients. The care coordination team collaborates closely with providers and the inpatient units to deliver exceptional patient outcomes. Our team works to the top of their licenses/degrees and uses their training while advocating for the proper level of care for their patients all while maintaining a good work/ life balance. Benefits at Geisinger Full benefits (health, dental and vision) starting on day one Three medical plan choices, including an expanded network for out-of-area employees and dependents Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) Company-paid life insurance, short-term disability, and long-term disability coverage 401(k) plan that includes automatic Geisinger contributions Generous paid time off (PTO) plan that allows you to accrue time quickly Up to $5,000 in tuition reimbursement per calendar year MyHealth Rewards wellness program to improve your health while earning a financial incentive Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more. Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance. Position Details: Provides direction and operational leadership to Care Management for assigned clinical areas. Content expert for principles of Care Management. Accountable for daily care management operations including clinical practice, budget, regulatory and compliance outcomes. Responsible for optimizing patient and family outcomes through optimizing care management processes, workflows, communications, technology development and adoption. Develops and responds to clinical and financial data in care management program design, implementation and evaluation. Accountable to develop and deploy hardwired care transition strategies for patients across the care continuum, with a focus on engineering out transition failures, avoidable readmissions and avoidable emergency department utilization. Participates effectively as a member of departmental and divisional and regional leadership teams. Employs transformational leadership concepts in the development, implementation, and evaluation of a culture of shared decision making. Facilitates continuing education and research opportunities for care management team, self and community to support growth. Utilizes team building concepts to effectively empower team member by serving as a mentor, teacher and coach. Contribute to the development of employee orientation, continuing education and competencies. Maintains membership in a professional nursing or care management organization. Enhances skills of team members such as decision-making, problem solving, conflict resolution, human resource management and communicatio

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