City Manager, Helsinki

Responsibilities

• Manage the team : Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
• Report and improve : Track KPIs and surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.
• Represent Coco locally : Be a visible and trusted presence in the community-working with merchants, local stakeholders, and municipal partners in Helsinki while helping represent Coco in new Finnish markets as we expand.

Requirements

• 3+ years of experience managing a hands-on, physical-world operation-think restaurant general manager, fulfillment center manager, field operations manager, or similar. You've run something where stuff actually happens in the real world, not just on a screen.
• Proven track record managing a direct labor workforce including hiring, scheduling and performance management
• Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.
• Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously.
• Strong relationship management skills-comfortable working with restaurant operators, platform partners, and city officials alike.
• Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks.
• Willingness to work non-standard hours when the operation requires it
• Willingness to travel periodically within Finland as operational needs and expansion efforts require.
• Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries.
• Experience scaling a market from early-stage to mature operations.
• Background in account management or B2B sales, particularly with restaurant or retail partners.
• Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards).
• Finnish language proficiency is preferred but not required. Candidates should be comfortable operating in an English-speaking work environment and building relationships with Finnish merchants, partners, and local stakeholders.
• Coco is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation

Benefits

Additional Information

At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable-one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, and Helsinki, and we've completed hundreds of thousands of orders for thousands of merchants. But we're just getting started. As a City Manager, you will own Helsinki's Coco operation end-to-end. You'll be the face of Coco in the market-the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block. This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk. If you thrive on accountability, love managing to metrics, and know how to get the best out of a frontline workforce, you'll fit right in.

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