N2P- Tech Support Tier 1
External
Idt · Guatemala CityFull-timeOn-site49mo ago
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Requirements
- High School Diploma
- 85% of English Proficiency great communication skills (written and spoken)
- Positive Attitude
- Problem Solving Skills.
- Quick Learner
- Team Player
- Software and Hardware knowledge
- 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)
- Excellent Customer Service and great communication skills (written and spoken)
- Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.
- Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It's a plus)
- Salesforce experience (desired)
- CompTIA A+ (Certification is a plus)
- Knowledge in the following areas/fields: (Mandatory) *if Certified it's a plus.
- CCNA* - Network Monitoring
Benefits
Competitive SalaryBonusesA great and positive work environmentParking SubsidyLife and Medical InsuranceBenefits and discountsGrowth OpportunitiesBenefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
Additional Information
As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation. We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues.
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Company Intel
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