Associate Manager / Manager, Payment and Card Operations

About the role

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage. Role Overview We are looking for a highly analytical, detail-oriented Associate Manager or Manager of Payment and Card Operations, to oversee our day-to-day transaction processing, client ledger management, and card program operations. In this role, you will be the core custodian of how money moves through our ecosystem-balancing available liquidity, payment rail operating hours, settlement speeds, and costs to ensure seamless user experiences. Depending on your experience level, you will either step directly into or grow into a people-management role - leading a lean on site and cross border operations team, tasked with handling transaction volumes, maintaining strict SLAs, triaging failed payments, and executing complex multi-layer reconciliations. Additionally, you will partner closely with Product and Engineering to co-design automated payment routing flows and scalable ledger mechanisms.

Responsibilities

• Payment Operations & Liquidity Management
• Daily Execution: Oversee day-to-day deposit and payout processing, ensuring all transactions align with available liquidity, specific payment rail operating hours, settlement speeds, and cost-efficiency.
• Client Ledger Management: Own the accuracy and integrity of client ledgers for all deposit and payout actions.
• Payment Triage & Exceptions: Act as the primary escalation point for failed payments; proactively collaborate with banking partners and Payment Service Providers (PSPs) to trace, refund, or re-process stuck funds.
• Team Leadership & SLAs: Manage and coach the payment operations team, shift schedules, and tracking performance against transaction volumes, processing speed, and strict operational SLAs.
• Automation & Innovation: Partner with Product and Engineering teams to co-design and implement automated payment routing flows and system mechanisms.
• Card Operations & Reconciliation
• Ledger Oversight: Manage end-to-end ledger movements covering card top-ups, user expenditures, and specialized card promotion ledgers.
• Multi-Layer Reconciliation: Establish and oversee robust daily reconciliation processes: internal ledger matching, as well as internal ledgers vs. card provider ledgers to identify and resolve discrepancies immediately.
• Dispute & Chargeback Management: Direct the card dispute workflow, including chargeback filing, tracking, and dispute validation.
• Flow Design & Optimization: Collaboratively design optimized card payment flows while managing the team on daily card reconciliation, chargeback processing, and refund execution.
• Required Qualifications & Skills
• Experience: 3-5+ years of hands-on experience in payment operations, card operations, or financial clearing, with previous experience leading/mentoring junior team members or managing a team.
• Ledger & Recon Expertise: Proven experience managing complex financial ledgers (including promotional/incentive ledgers) and running multi-party ledger reconciliations.
• Payment Rail Literacy: Deep understanding of various payment rails, including their specific operating windows, clearing times, settlement speeds, and cost structures.
• Vendor & Bank Relations: Strong track record of working with PSPs, clearing networks, and banking partners to trace funds and triage system exceptions.
• Analytical Capabilities: High proficiency in data analysis (SQL knowledge is heavily preferred) to monitor SLAs, trace transaction anomalies, and optimize routing.
• Problem-Solving: Exceptional technical troubleshooting skills with the ability to translate operational friction into automated product/engineering requirements.

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