OpCo - Head of Operations (New York City)

About the role

The Head of Operations is responsible for overseeing the company's day-to-day operations, ensuring efficiency, and driving operational excellence across all departments. This key leadership role works closely with the CEO and other executives to implement the company's strategic vision while optimizing processes, systems, and resources. They focus on improving operational workflows, enhancing productivity, and scaling business operations to support growth. Additionally, they play a vital role in fostering a collaborative and high-performance culture, ensuring that the company's operations are aligned with the company's goals and objectives for long-term success. The Head of Operations is responsible for overseeing the company's day-to-day operations, ensuring efficiency, and driving operational excellence across all departments. This key leadership role works closely with the CEO and other executives to implement the company's strategic vision while optimizing processes, systems, and resources. They focus on improving operational workflows, enhancing productivity, and scaling business operations to support growth. Additionally, they play a vital role in fostering a collaborative and high-performance culture, ensuring that the company's operations are aligned with the company's goals and objectives for long-term success.

Responsibilities

• Operational Strategy & Execution
• Develop and execute operational strategies that align with business goals and objectives.
• Identify areas for process improvement and operational efficiency to drive growth and profitability.
• Ensure alignment between client needs, service offerings, and operational capabilities.
• Service Delivery Management
• Oversee the delivery of managed services, ensuring high-quality, timely, and cost-effective solutions to clients.
• Collaborate with service delivery teams to ensure that service level agreements (SLAs) are met and client expectations are exceeded.
• Monitor client satisfaction, address service delivery challenges, and implement corrective actions where needed.
• Process Optimization & Efficiency
• Continuously improve and streamline internal processes, systems, and workflows to enhance operational performance.
• Implement best practices and standard operating procedures (SOPs) for service delivery, project management, and client support.
• Oversee the implementation of automation and technology tools to improve service scalability and operational efficiency.
• Team Leadership & Development
• Lead and manage the operational teams, including service delivery, technical support, project management, and client success.
• Foster a culture of accountability, collaboration, and continuous improvement within the operations team.
• Provide coaching, mentorship, and professional development opportunities to help team members grow in their roles.
• Financial Oversight
• Develop budgets, manage operating costs, and ensure efficient allocation of resources.
• Track and analyze operational costs, ensuring profitability while maintaining high service quality.
• Identify opportunities to reduce costs without compromising service quality or client satisfaction.
• Client Success Management
• Work closely with the Director of Client Success to build strong relationships with key clients.
• Oversee the development and execution of client onboarding processes and ongoing s

Benefits

Additional Information

Evergreen Services Group is a San Francisco-based holding company that acquires and operates B2B services companies across North America. Since its founding in late 2017, Evergreen has completed 100+ acquisitions across Managed IT Services, Cybersecurity, ERP Software Partners and Government Services. We are driven by a people-first mission to be the best home for businesses and their leaders, by marrying capital allocation with inspired operations. The Evergreen holding company team is comprised of 40+ professionals based in San Francisco who are focused on capital allocation, M&A, executive level hiring, strategic board leadership, and finance and accounting. Evergreen is a uniquely long-term oriented holding company that seeks to hold and grow businesses indefinitely rather than follow the 5-7 year holding period of a typical private equity fund. This allows us to take a truly long-term view on performance and people. Evergreen is backed by Alpine Investors , a leading private equity firm focused on the services and software industries with $16B+ in AUM. Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at evergreenservicesgroup? Share your experience