Specialist Strategy & Business Analysis, Customer Services (m/f/d)

About the role

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us! Specialist Strategy & Business Analysis, Customer Services (m/f/d) Stellen-ID: 22286 Standort: Stuttgart We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application. Your tasks: - Support the development and coordination of customer-focused strategies across multiple domains (e.g., mobility, accessories, merchandise, finance) - Contribute to initiatives that map and optimize customer journeys (E2E) - Conduct gap analyses and help develop business cases and financial models - Support the development of dashboards and KPIs for journey and performance tracking (e.g., Power BI) - Collect and analyze feedback from retailers and customers to identify areas of improvement - Support marketing initiatives and communication efforts within Customer Services - Align with Project Management teams to prioritize and plan cross-functional initiatives Your profile: - Master's degree in Business Processes, Business Development, Business Informatics, or related fields - 2+ years of relevant experience in business strategy or digital transformation, ideally in automotive or consulting - International experience and exposure to cross-cultural environments is a plus - Good understanding of Aftersales business processes and KPIs - Experience with digital transformation and business development processes - Familiarity with tools such as Microsoft Power BI, Excel, Confluence, Jira - Fluent in English; another European language or Mandarin is a plus You can expect ... - Experience in exciting and international projects - Continuous salary development - Da Vinci Corporate Benefits - On-the-job training and language courses - Appreciation, motivation and commitment Kontaktdaten für Stellenanzeige Frau Anja Schoser Da Vinci Engineering GmbH Hauptstätter Straße 149 70178 Stuttgart +49 711 72240 138 job@davinci.de

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