Account Manager - Remote
External
Thriveworks · RemotePrepare for this interview
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About the role
The Account Manager serves as the strategic owner of assigned partnerships and referral relationships. This role is responsible for driving account growth, strengthening partner engagement, overseeing operational performance, and ensuring successful collaboration between Thriveworks and external organizations. The Account Manager functions as both a relationship manager and strategic consultant, utilizing data, reporting, and proactive outreach to maximize partnership success.
Responsibilities
- Serve as the primary point of contact and strategic owner for assigned partnerships.
- Build and maintain strong relationships with key stakeholders, referral sources, and decision-makers.
- Anticipate partner needs and proactively identify opportunities to strengthen engagement, improve performance, and support growth.
- Lead internal and external meetings, presentations, and business reviews.
- Gather, analyze, and communicate partnership outcomes and performance data on established cadences.
- Collaborate cross-functionally to ensure partner and patient needs are addressed effectively.
- Resolve partner concerns and escalated issues in a timely manner.
- Develop and execute account-specific growth strategies based on referral trends, utilization data, and market opportunities.
- Monitor partnership performance and recommend strategies to increase referral volume, engagement, and retention.
- Work collaboratively with the Care Partnerships Associate on shared partnership accounts.
- Develop a comprehensive understanding of assigned account performance, including demand volume, conversion rates, referral trends, utilization patterns, and barriers to care.
- Maintain accurate and comprehensive Salesforce account records, contacts, referral attribution, activities, and documentation.
- Serve as the subject matter expert for assigned account information, performance metrics, and Salesforce account structure.
- Actively participate in internal meetings and training, sharing ideas and best practices
- Always be looking for ways to add value and streamline the partner experience
- Skills / Qualifications
- Strong communication and relationship-building skills - You're comfortable on the phone, in person, and via email
- High level of ownership - You don't wait for direction: you initiate, follow up, and follow through
- Problem-solving mindset - You're able to troubleshoot partner issues with creativity and urgency
- Comfortable with data - You know how to look at performance metrics and translate them into actions
- Organizational skills with the ability to juggle multiple priorities in a fast-paced environment
- Comfortable with data - You know how to look at performance metrics and translate them into actions
- Ability to work independently, executive communication, and presentation skills
Requirements
- 2-5 years of professional experience; business development, account management, and healthcare experience are highly preferred
- Experience with CRM tools (Salesforce preferred) and productivity platforms (Google Suite, Monday.com)
Benefits
Additional Information
About Thriveworks Thriveworks is a clinician-founded and operated organization dedicated to making effective, affordable, and accessible mental healthcare available to all Americans. With more than 2,800 providers across all 50 states, 340+ in-person locations nationwide, and participation with more than 360 commercial and government health plans, Thriveworks is committed to increasing access to high-quality mental health care.
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