Engineering Manager (Provider)

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1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway's mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About Engineering at Headway Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!). Principles that guide us: Focus on the mission : We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapist to better solve the problems they're facing. Ship small, learn fast : We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration Everything is a product : Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind. Optimize for trust : We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes. Tools we use: Languages: Python 3, TypeScript Libraries & Frameworks: FastAPI, SQLAlchemy, React, Remix, Next.js Datastores: Postgres, Redis Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka Monitoring: Datadog, PagerDuty, Sentry Version Control: Github Vulnerability Management: Snyk, Semgrep Cloud Security: Lacework AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness) About these roles At Headway, we're building a national network of therapists who accept insurance - and making mental healthcare radically more accessible in the process. Supporting providers isn't just about connecting them with patients - it's about delivering the tools they need to manage their practice with ease, confidence, and compliance. Our providers are the heart of Headway's mission - and empowering them with an easy-to-use platform is critical to both their success and the quality of care patients receive. Whether it's saving providers time, simplifying documentation, or ensuring compliance, this role is at the center of our providers' lives. As an engineering leader at Headway, you will be responsible for leading and growing the engineering pods behind our provider experiences through people development, strategic planning, and hands-on technical support or guidance. You get to play a leading role in defining what and how these teams build, setting up how the teams operate, support, and ultimately drive best-in-class user experiences that have a measurable impact on our ability to execute and meet the demands of a high growth startup. We are hiring for Engineering Managers within the Provider group: CHART EM: Responsible for ensuring providers have the tools they need to efficiently document their clinical care. This is one of Headway's most AI-intensive product areas: from session transcript-to-note generation and AI-powered clinical summaries that give providers their time back, to intelligent tools for psychiatrists managing patient medications - this team is redefining what clinical documentation looks like when AI does the heavy lifting. Group Practices EM: Group Practices represents a substantial portion of our provider network and have specific needs to run their practice. This team is responsible for continuing to grow the Group Practices segment and enabling group practice providers and their administrative staff to operate efficiently on Headway.

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