Regional Manager

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Entity: Customers & Products Job Family Group: Retail Group Job Description: This role is part of the Thorntons organization, which operates under the bp family. Joining this team means contributing directly to a company that values service, continuous improvement, and a people‑first culture. Thorntons is a high‑energy, guest‑focused organization that strives every day to be our Guests' favorite place to stop while on the go. Our culture is built on teamwork, an entrepreneurial spirit, and a set of core values that guide everything we do. The Regional Manager (RM) supervises the operations of their store leadership teams across 8 to 12 stores. Through the demeanor of a Developer, the RM is responsible for achieving budgeted numbers, growing sales and profits, building a high-performing team of owners, leading process improvement, and championing our culture. The RM is responsible for the overall management of the daily operations of each store within the manager's territory as well as ensuring the success of the organization's objectives and objectives within each store. Essential Job Functions (Responsible to) Build a Strong, Safety Culture to Consistently Deliver Our Belief in Zero Strategy Lead teams focused on owning personal safety every day to go home the same way they came to work. Ensure all stores maintain Food Manager and Team Member Food Certifications, per state regulation. Guarantee that all stores are accomplishing food safety standards, including local health department and food auditing standards. Monitor and coach to maintain all regulatory compliance responsibilities related to restricted sales, OSHA, weights and measures and fuel compliance testing and record retention. Achieve Budgets and Grow Sales and Profit Drive store performance to meet and exceed operating plan budgets and goals. Supervise each store's performance to sales, productivity, and profitability. Lead vital adjustments using instruments and tools to achieve targeted plans and goals. Ensure all store leaders maintain In-Stock to standards to meet guests' needs, plan for and capitalize on regional sales opportunities, and maintain products to appropriate inventory turn and waste write off levels. In support of the store leadership teams, develop and champion internal and external relationships to grow the business and stay current with market sales, trends, competition, and consumer data for the region. Work closely with the Division Food Service Manager to strengthen leadership capabilities and team proficiency in food and beverage standards. Build a High Performing Team Partner with General Managers, Talent Acquisition Advisors, and P&C support staff to recruit, select, and hire dedicated individuals aligned with our Core Values and the skill to grow with the company. Provide consistent, direct, timely, constructive, and objective feedback. Instill a sense of ownership and responsibility by involving team members in decision-making processes. Hold Team Members accountable for results and enforce to company policies and procedures. Ensure staff is in place to provide fast/friendly service to grow transactions and enhance the guest experience. Coach, mentor, and train team staff to carry out standards and follow processes. Provide Team Members with enough autonomy to perform their jobs optimally. Recognize potential in Team Members for promotion and assist them in creating an appropriate time bound development plan. Lead change and form teams skills and capabilities to stay current and relevant with our evolving business model. Lead Process Improvement Become knowledgeable in store systems and workflows. Apply processes, systems, and assets to ensure consistent execution of business strategy and targeted results. Partner with store leadership to guarantee consistent store performance and brand standards. Provide training, coaching, problem solving, and recognition to ensure that all team members understand and are able to perform to store standards within our prescribed systems and procedures. Provide feedback to Store Support Center leadership on systems and processes to improve execution and consistency of performance in the stores, region, division, and across the company. Champion Our Culture and Recognition Model, inspire, and coach Team Members to live store Core Values daily. Consistently provide recognition and rewards using all available tools and resources to thank team members who live store values and strive to achieve business goals and professional/personal growth. Care for our Team Members by always showing respect for the individual and by seeking help for those in need through programs offered. Other Considerations Leads a safety culture through consistent demonstration of safe practices as well as standardizing safety guardrails for all field-based initiatives. Perform other duties as assigned. Must be in stores 80% of each work week's schedule. Must be willing to travel overnight 2-3 days pe

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