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Customer Integration Manager

External
chrobinson logoChrobinson · Kansas City
Full-timeHybrid1w ago
LessRouting
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Requirements

  • Required:
  • Bachelor's degree from an accredited college or university
  • Preferred:
  • Minimum 5 years of experience with customer interactions
  • Familiarity with CHR's systems
  • Familiarity with CHR's business model and customer dynamics (e.g., accessorial, customer requirements)
  • Values a diverse and inclusive work environment
  • We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
  • Compensation Range
  • $66,900.00 - $105,800.00
  • Equal Opportunity
  • EOE\Disabled\Veteran

Benefits

Your Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING pageHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock optionsParental leave

Additional Information

C.H. Robinson is looking for a Customer Integration Manager to support our Freightview platform. In this role you will be responsible for helping customers create value and achieve higher satisfaction through the connected C.H. Robinson products through third party software. You will ensure that customers see initial success working with C.H. Robinson and our platforms (e.g., timely quoting, pricing accuracy, the connection is working as designed) and success over time as their objectives evolve. The role drives improved digital connections with customers as well as increased visibility to customers activities and win rates. This hybrid role is based in our Kansas City office with in-office expectations of 1-2 days per week. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Provides pricing/profile consultations Vets feedback and determines if it is a profile, model or data integrity issue Partners with data science to identify gamification and works with account team to refine pricing strategy and approach Leverages reporting and insights to drive improved outcomes Works with account team to maximize rate submission and win rates Provides close loop feedback to connectivity and TPE team from the customers and commercial teams Determines what features and bugs to prioritize with the bot's development team Uses data to determine which customers to onboard onto TMS platforms Determines based on data which TMSs/ERP to build bots for Works with account teams to advise on pricing profile set up as customers are onboarded to bots Partners with Development to build process to onboard customers to routing guide integrations with TMS/ERPs

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