Support Specialist

About the role

We're looking for a Support Specialist with a strong background in QA and a sharp eye for troubleshooting, integration, and issue resolution. You turn complex technical challenges into clear solutions, ensuring seamless operations for our partners and a flawless gaming experience. 🚀 Responsibilities Provide first-line support to operators and business partners via email, ticketing systems, and chat. Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations. Monitor incoming incidents and ensure timely responses according to SLA requirements. Escalate complex technical issues to Development, QA, or DevOps teams when necessary. Collect, analyze, and document issue details to facilitate troubleshooting. Maintain internal knowledge base articles and support documentation. Assist with game release support and post-launch monitoring. Participate in incident management and root cause analysis activities. Collaborate with Product, QA, and Engineering teams to improve service quality. 🧩 Requirements 2+ years of experience in Customer Support, Technical Support, Help Desk, or a similar role. 1+ years QA experience Strong communication skills in English (B2+ level). Experience working with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.). Basic understanding of web technologies, APIs, JSON, HTTP requests, and browser developer tools. Ability to work in a fast-paced environment and manage multiple priorities. 📄 Nice to Have Previous experience in iGaming, online casinos, sports betting, or the gaming industry. Understanding of game mechanics and player behavior. Experience with SQL and log analysis. Knowledge of monitoring tools and incident management processes. 21 vacation days + 5 extra day-offs annually; 12 paid sick days; Fully remote format - work from anywhere you feel productive; Flexible schedule: start your day anytime between 08:00-12:00 CET; Fixed budget for health insurance and gym/fitness; We provide all required work equipment; Zero bureaucracy and direct communication with founders and C-level; Minimal meetings, async-friendly workflow; Startup energy: fast motion, creativity, and tight-knit communication; Business trips and team meetups several times per year; Multiple salary payout options (flexible formats); ...And many more perks unlocked after we hit break-even.

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