Support Engineer 2 - Mule/ API Integration/ ESB/ Deployment Automation

Responsibilities

• Provide applications and projects with technical support for MuleESB
• Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
• Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.
• Prepare documentation and provide training and mentoring for other team members.
• Deploying, upgrading and supporting Mule /AMQ / Python services/technologies
• Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions
• Use customer service, communication and problem-solving skills to solve inquiries from internal/external customers
• Follow operational guidelines, process and procedures published by the team
• Ability to support customer requests via phone, web, and email interfaces
• Ability to work flexible hours, alternate shifts and the ability to support 24x7 Production Support operations
• Experience in writing scripts and automating repetitive tasks

Requirements

• Bachelor's degree (or equivalent) in Computer Science Or Engineering or other relevant discipline 3+ Years of experience in the Core Integration area using key technologies
• Experience in Installing and Configuring Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
• Experience in Creating, Configuring and Managing API Gateway.
• Experience in Automating application deployments to Mule.
• Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ.
• Experience with Python and willingness to learn new technologies that may get adopted based on the needs of the BY Roadmap
• Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time
• Experience in enterprise-scale environments in 24x7 operation
• Prior systems administration/application configuration management experience is preferred.
• Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
• Experience is using ARM for monitoring and analysis of the environements
• Experience in working on Windows and Linux Operating System
• Experience with MuleSoft or another enterprise-scale ESB
• Experience troubleshooting/Managing Runtime Servers
• Experience working with Mule Connectors Standard/Custom
• Experience troubleshooting and performance tuning of ESB/middleware components
• Strong working knowledge of Service Oriented Architecture (SOA) and associated concepts such as XML data formats, Structures and Schemas, WS specifications, SOAP, Service Mediation/ESB, Digital certificates, Messaging, WS-Policy, WS-Security, WS-Addressing and other WS-* stack etc
• Certified MuleSoft Developer
• SaaS/Cloud/Azure experience a plus
• Experience working with any Planning or Execution Systems is a plus.
• Experience with Relational databases (SQL Server/Oracle), SQL; Good understanding of Scripting languages - Python, Shell and Powershell
• Excellent presentation skills and experience.
• Ability to adapt and respond to fast moving & changing project environments
• Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
• Strong client relationship and interpersonal skills to include the ability to mentor, coach and train.
• Good communication and analytical skills.
• Well organized and ability to meet deadlines and multi-task.
• Our Values
• If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Benefits

Additional Information

Scope: Blue Yonder (BY) is looking for a Technical Consultant to join our Integration Services, this position is responsible for the support and administration of BY Connect (using MuleSoft) and other integration components. The Technical Consultant must possess a broad range of analytical/technical skills and experience with enterprise-class services. The Technical Consultant will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of ESB/middleware components.

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