Field Service Engineer

Responsibilities

• Meet daily service repair needs and drive customer satisfaction
• Install, repair and maintain Smiths equipment in the field, provide customer training as needed
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time, order, install and return parts efficiently
• Review logs for open issues, prepare formal reports for client
• Mainaint and calibrate tools and test equipment
• Provide technical support to client and peers
• Participate in the site surveys, pilot programs, special projects and meetings
• Establish and maintain close relationships with Senior FSEs and Product Managers
• Ensure compliance with health, safety and environmental policies
• Communicates technical information in a clear, concise, and highly effective method
• Informs management and other service departments of technical service issues.
• Education /qualification in engineering (i..e MBO 4 level in electrical, mechanical, electronics) or relevant experience.
• Directly involved in troubleshooting, field repair or technical support activities centered on electrical and Mechanical systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Advanced English & Dutch skills both in oral and writing.
• Excellent communication, organizational and interpersonal skills.
• Strong client service orientations and ability to handle stressful situations.
• Self-motivated and reliable.
• Driving licence.

Benefits

Additional Information

As a Field Service Engineer, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site ensuring first class customer satisfaction. You will be providing support to our clients in the region of the south of the Netherlands and Belgium. Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available.

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