Senior Omnichannel Fraud, Chargeback & Payment Analyst
External
Swarovski · Bandar Bayan Baru, MalaysiaPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Your responsibilities include, but are not limited to: Lead initiatives to improve authorization rates and reduce costs Translate fraud & behavioral data into strategic actions and business cases Lead discussions with strategic Fraud prevention partners on dispute performance & fraud strategies Have a pivotal role & a proactive approach in Fraud attacks, work collaborately with Internal & External stakeholders to mitigate risks Daily execute of risk and fraud analysis against high risk orders and online & offline transactions, including customer contact, with a focus on maximizing revenue through enabling business & potential loss reduction 2nd level support for consumer service requests and inquiries for payment and fraud-related inquiries Dispute management process owner - Handle end-to-end chargeback lifecycle Collect & analyze on-line payment- & fraud prevention-related data from high risk orders Monitor payment performance metrics (authorization rates, conversion rates, rejection rates) Collaborate closely with the Digital Team & Checkout Owner to optimize payment checkout flows, payment methods performance and payment method offerings Prepare strategic KPI reports and ad hoc reporting Closely collaborate with Corporate Omnichannel Payment & Fraud Prevention Manager Work with external Fraud & Payment service providers on process optimization and troubleshooting Rule performance analysis and reporting Participate in quarterly business reviews with 3rd party providers related to Fraud prevention About you We are looking for a unique and amazing talent, who brings along the following: Minimum 4 years of experience in similar roles Proven track of payment optimization initiatives & fraud to loss ratio reduction Holder of Payment and/or Fraud Certifications - preferred Proven track of working experience with payment service providers or fraud / loss prevention parties (Adyen, Global Payments, PayPal as an advantage) Excellent communication skills Fraud prevention supporting tools and applications knowledge (Riskified as an advantage) Retail online and offline experience Knowledge of card networks & scheme rules required Advanced computer skills on MS Office, Power Point, Excel Ability to create and maintain fraud prevention rules Complex Internet based data research skills Experience of building, executing, tracking, analyzing & reporting complex data sets Ability to anticipate and quickly react in a dynamic business environment Supporting senior management with business implications and recommendations based on clean insight Excellent communication skills in English both verbal and written Experience with other type of fraud such as ATO , Policy Abuse, Refund Abuse etc. Familiar with 3DS implementation, PSD2 regulation, DSCA & TRA applications is advantageous
Benefits
Additional Information
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Senior Omnichannel Fraud, Chargeback & Payment Analyst where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We're bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at swarovski? Share your experience